How can you fault them for that? You tear up a sidewall on a sharp rock offroading no tire company's going to replace it under warranty. You wanna play you gotta pay. :biggrin:

 

Don't tell them the damage happened off-roading. Wash the car good first.

 

I spend 30% of my driving on "maintained" dirt roads. I'll just delete the road hazard cost....not worth the hassle of dealing with Discount tires' policy. Better still, Tire Racks' price is better anyway.
Always read the fine print!

 

As with any contract, they are only as good as the company that writes them. We stand behind our products and services and we have the best warranties in the industry. We are people just like you and believe it or not we listen to our customers and do whats right for our customers and their situation not what saves or makes us the most money. If you are like the 98% of people that drive responsibly on or off road and you don't intentionally abuse or misuse your tires your road hazard warranty will be valid and we will honor any road hazard issue that may happen.

There are people out there that will intentionally drive where they shouldn't at speeds they shouldn't just to intentionally cause a road hazard (or multiple) road hazards. (sometimes 4 at a time.... trust me on this one, some people have no integrity) The fine print is there to protect us from customers like that.

 

As with any contact, they are only as good as the company that writes them. We stand behind our products and services and we have the best warranties in the industry. We are people just like you and believe it or not we listen to our customers and do whats right for our customers and their situation not what saves or makes us the most money. If you are like the 98% of people that drive responsibly on or off road and you don't intentionally abuse or misuse your tires your road hazard warranty will be valid and we will honor any road hazard issue that may happen.

There are people out there that will intentionally drive where they shouldn't at speeds they shouldn't just to intentionally cause a road hazard (or multiple) road hazards. (sometimes 4 at a time.... trust me on this one, some people have no integrity) The fine print is there to protect us from customers like that.

Yep, those with no integrity cause those of us honest folk to be always under suspicion.

I don't "play" in my Forester....too old for that.... "been there, done that" long ago.

Your response above sounds good....but YOU are in AZ, not here in Utah.

 

You pay to play..

 

+1, that being said I will be contacting Wyatt soon for a new set of Auto-X tires in March!

 

I'd be surprised if any reputable outfit would attempt to call a maintained dirt road "off highway".

 

I am a picky and frugal consumer. I like Discount tires, You can make an appointment/order online and print out an invoice with the " out the door price" printed right on it.
No surprises.

 

Ah, makes sense now that you say that. Good luck and keep er rubber side down!