[whobodym]

I highly suspect it would be most difficult (legally) to hold Subaru liable for the failure of a crash avoidance system to work in every situation in ANY case. Check out all the exceptions in the owner’s manual.

The driver is solely responsible for vehicle operation… good luck trying to pass that buck to a driver assistant’s “responsibility”.

Of course - I suspect you misunderstand me - I was trying to make the strongest case for why all Subaru EyeSight owners should want our cars calibrated

 

[FelineFreddie]

No argument with you there…it doesn’t make much sense to have a vehicle equipped with safety features that aren’t in optimal operating condition.

 

[JohnCNA]

I haven't gotten it replaced yet and decided not to go with Safelite because I couldn't get information about their glass, and their customer service is just generally awful.

Sorry to hear you had a bad experience. I had my 2019 windshield replaced and Eyesight calibrated at Safelight and was quite pleased with the service and the price was less than at the dealer. I guess the price didn't really matter, since I had to pay the deductible either way.

 

[jmw15]

Sorry to hear you had a bad experience. I had my 2019 windshield replaced and Eyesight calibrated at Safelight and was quite pleased with the service and the price was less than at the dealer. I guess the price didn't really matter, since I had to pay the deductible either way.

I just had my windshield replaced by Safelight today. They used Pilkington glass that meets all OEM fearures. They also calibrated Eyesight at the same time.
this is the glass that was installed———

Pilkington EZ-KOOL® ULTRA™ line of products combine all the best features (UV & infrared heat protection, sound reduction, precision hardware & moldings) to create a premium OE quality replacement windshield for select makes & models of vehicles

Protection Against UV Rays

• Pilkington’s EZ-KOOL® line of products blocks up to 8x more UV light
• Filters up to 99% of UV rays
• Reducing the risk skin damage and sunburns
• Protects your cars interior from sun damage

Reduction of Infared Heat Transmissions

• Blocks up to 3x more infared light passing into the vehicle
• Lowers interior cabin temperature by up to 40°F creating a more comfortable driving experience
• A reduction of Infrared Heat Transmissions can also reduce skin irritation by up to 40%

Reduction of External Car and Road Noise

• A special sound-insulating layer offers a quieter, more comfortable ride with less driver stress
• Reduces low frequency sound such as engine noise by up to 68%
• Reduces high frequency sound such as wind noise by up to 26%

Includes Add-on hardware for Easy & Proper Installation

• Generic windshields may require installers to reuse old hardware off your damaged windshield. With EZ-KOOL® PLUS™ you can rest assured you are getting new hardware that functions properly

Protection Against Glass Distortion

• Every part is quality-tested to ensure delivery of OEM quality glass for improved fit and performance

 

[ForesterBill]

Glad to hear that Pilkington makes an acoustic windshield for the 2019 Forester. They don't for the 2017-2018's.

 

[Sawdust]

For you guys that had Safelight calibrate the EyeSight: I assume this is a 3rd-party vendor, unconnected to Subaru, so I'm curious....did they seem to know what they were doing? Do you have any idea what they did to calibrate EyeSight?

I hadn't considered the possible risk to EyeSight if I ever need my windshield replaced, but now I'm wondering. and it'll be nice to have some idea of wehat to expect if/when I find myself in this situation.
Thanks.

 

[JohnCNA]

For you guys that had Safelight calibrate the EyeSight: I assume this is a 3rd-party vendor, unconnected to Subaru, so I'm curious....did they seem to know what they were doing? Do you have any idea what they did to calibrate EyeSight?

I hadn't considered the possible risk to EyeSight if I ever need my windshield replaced, but now I'm wondering. and it'll be nice to have some idea of wehat to expect if/when I find myself in this situation.
Thanks.

I had my windshield replaced by Safelite. They told me they licensed the calibration software from Subaru.

 

[Drew1964]

I just got a crack in my windshield. I have a 1000 deductible and my glass is covered under comprehensive so I would just pay out of pocket. Made appointment with safelite. Price was 1200 or so for everything. I started researching if needed recalibration and even called my dealer ship. They told me 99 percent of time did not need it and that if had windshield replc they could check if needed to be recalibrated and only charge 150 to do so. So I went to appointment thinking I’ll just get glass replaced. They would not do it. Said company policy and could not let me drive car if not calibrated. Safelite charges 600 for this. So I will be looking for a local place that will do it without calibration. Subaru wants like 1500 for everything but said out of stock on windshield and would take 4-6 weeks to get.

 

[ForesterBill]

You may want to file a complaint about your cracked windshield with the NHTSA, here:

Report a Safety Problem | NHTSA

File a complaint with NHTSA if you experienced a vehicle, tire, car seat or equipment safety problem that could be a safety defect.

www.nhtsa.gov

 

[FozzyX3]

@Drew1964 One more reason to have supplemental glass breakage coverage on top of what comprehensive covers. If your insurance company doesn't offer it find one that does. The combination of Eyesight and Subaru's crack-prone acoustic layer windshield (since 2017) make it a must-have. In most cases you'll pay a small deductible or none at all.

With the 2022 refresh the Eyesight cameras are now mounted on the windshield itself. No doubt it's even more insanely expensive to replace.

 

[aleahe]

@Drew1964 One more reason to have supplemental glass breakage coverage on top of what comprehensive covers. If your insurance company doesn't offer it find one that does. The combination of Eyesight and Subaru's crack-prone acoustic layer windshield (since 2017) make it a must-have. In most cases you'll pay a small deductible or none at all.

With the 2022 refresh the Eyesight cameras are now mounted on the windshield itself. No doubt it's even more insanely expensive to replace.

I contacted my insurance (Geico), and they unfortunately don't offer supplemental glass coverage. Would it be effective enough to lower my comprehensive deductible? Or is it wiser to find another insurance company that has the glass coverage?

 

[auntiesuebee]

I contacted my insurance (Geico), and they unfortunately don't offer supplemental glass coverage. Would it be effective enough to lower my comprehensive deductible? Or is it wiser to find another insurance company that has the glass coverage?

I think it depends on the insurance company. I have $1k deductibles on my policy. My glass coverage is $0 deductible. Used it a couple of times when my wife got cracked windshields on her previous Forester.

Glass coverage is pretty inexpensive. I'm surprised it is not offered by Geico.

 

[aleahe]

I think it depends on the insurance company. I have $1k deductibles on my policy. My glass coverage is $0 deductible. Used it a couple of times when my wife got cracked windshields on her previous Forester.

Glass coverage is pretty inexpensive. I'm surprised it is not offered by Geico.

I was surprised too. Do you mind if I ask what insurance company you use?

 

[FelineFreddie]

Zero deductible windshield coverage (if the insured has comprehensive and collision) is mandated in some states. Of course, in states that don’t, it’s up to the insurer to determine what coverage to offer.

 

[dev0id]

I have Geico with full glass coverage and a $0 deductible and they even reimbursed me for the eyesight test/re-calibration.

My windshield cracked about a year ago when I was leaving to goto work. I called a local glass shop and they told me to call Geico and request OEM glass and eyesight re-calibration. Geico approved both and the local shop installed the OEM windshield. I couldn't get an appointment for the eyesight re-calibration until about 2 weeks after the windshield was installed. I didn't have any eyesight issues nor did the eyesight "activate" during this time. It took about an hour for the dealer to perform calibration/test and they charged me $200. Geico asked me to send them a copy of the invoice and they promptly reimbursed me.

When I picked up my car from the glass shop the guy told me that he replaces a lot of Subaru windshields with alot of them being repeat customers then he started using a extra tube of glue and hasn't had any return. I have no idea if that makes a difference but so far I haven't had to visit him again.

 

[auntiesuebee]

I was surprised too. Do you mind if I ask what insurance company you use?

Been a SafeCo customer for quite a few years.

 

[aleahe]

I have Geico with full glass coverage and a $0 deductible and they even reimbursed me for the eyesight test/re-calibration.

My windshield cracked about a year ago when I was leaving to goto work. I called a local glass shop and they told me to call Geico and request OEM glass and eyesight re-calibration. Geico approved both and the local shop installed the OEM windshield. I couldn't get an appointment for the eyesight re-calibration until about 2 weeks after the windshield was installed. I didn't have any eyesight issues nor did the eyesight "activate" during this time. It took about an hour for the dealer to perform calibration/test and they charged me $200. Geico asked me to send them a copy of the invoice and they promptly reimbursed me.

When I picked up my car from the glass shop the guy told me that he replaces a lot of Subaru windshields with alot of them being repeat customers then he started using a extra tube of glue and hasn't had any return. I have no idea if that makes a difference but so far I haven't had to visit him again.

That's an amazing and ideal situation. I was told by Geico they don't offer full glass coverage, and when I filed a claim and stated I only wanted OEM, they said I would have to pay for the full cost of the OEM glass plus my already high deductible. Not sure who I need to talk to for a better deal.

 

[ForesterBill]

No-deductible "full glass" coverage is often dictated by state law which is why Geico may offer it to another forum member but not you. I was recently able to negotiate Subaru glass for my 3+ year Forester by convincing my insurance company that no aftermarket windshield had the acoustic feature of Subaru's OEM Subaru. I challenged my insurer to find an aftermarket windshield with all the Subaru OEM features and they came up short when it came to acoustic glass. I don't know if that's the case with the 2019's but as of 6 months ago no aftermarket (including Pilkingon EZ Kool) acoustic windshields were made for the 2017-2018 Forester.

 

[Black21Limited]

Protection Against UV Rays

Most oem glass blocks all UV rays. My wife's photo sensitive darkening glasses won't dim when in our cars.

But I like the other features listed in jmw15's post. Something to keep in mind, if I ever need to have my windshield replaced.