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2013-2018 - Rear Compression Springs Failing - open recall (merged thread)

69K views 120 replies 63 participants last post by  East Coast Smoke  
#1 ·
Now the drivers rear coil spring just broke, the vehicle now has about 50k miles on it. I have never even heard of this happening before and now Subaru has a recall for it. It makes me question the quality of the whole vehicle.
I can find no confirmation anywhere of such a recall, including on the official site NHTSA | National Highway Traffic Safety Administration

Where did you read about this?

For the record, using the only actual statistics (based on hundreds of thousands of actual vehicle) available to the public, of the brands you mention (Subaru, Ford, Honda, Toyota), comparing their compact crossovers (Forester, Escape, CR-V, RAV4), all have fallen to no better than "average" overall reliability, with the Ford below average. The current most reliable car in the class is the Mazda CX-5.
 
#2 · (Edited by Moderator)
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#8 ·
So my skepticism was misplaced in this case: I can confirm the rear coil spring recall. Surprisingly, it still doesn’t show up for me via a VIN search on the NHSTA site, nor have I yet received mail from Subaru. However, today I took our ‘15 in for a an oil change and to have the brake-light switch recall taken care of, and the dealer informed me of the spring recall, that they’d just gotten the parts I this morning, and could take care of it immediately.

I consider this to be all positive, based on the premise that no car can possibly be designed perfectly with every part manufactured and installed without flaw. The true test is how readily the manufacturer acknowledges and fixes the problems without needing to be challenged by government agencies or consumer organizations.
 
#3 ·
As with anything published by Torquebait News, I will believe it when I see it.

And, if it is true, it won't bother me. Safety recalls on a five-year old car that replace the defective parts for free don't bother me at all. What bothers me are companies that deny that they have a problem, refuse to even issue technical bulletins, let alone recalls, and have to be sued by governments before they finally admit there's an issue.
 
#121 ·
As with anything published by Torquebait News, I will believe it when I see it.

And, if it is true, it won't bother me. Safety recalls on a five-year old car that replace the defective parts for free don't bother me at all. What bothers me are companies that deny that they have a problem, refuse to even issue technical bulletins, let alone recalls, and have to be sued by governments before they finally admit there's an issue.
I just got a call today for this issue. I am in Canada if that matters.
 
#4 ·
My 14 had BOTH rear compression springs fail before 45K miles and I was told today that there is an open recall. My dealer said we would get notified soon but I had already called corporate and had Service Program WUT05 at the ready for my dealer. I wouldn't have known that either was broken (the breaks are very close to the bottom - about 2" of spring length) except 1 fully dislodged with a BOOM and so the car dropped on the driver side. So I inspected the passenger side and I could see a break near the bottom and sure enough I could move the broken end of the spring with my finger tip with the rest of the spring under load. Lucky it didn't pop on me.

This may be old news here but I share to help others with an obvious defect. They are easy to inspect without jacking your forry.

Many others with same issue:

Link Here says recall coming for 2013-18

Complaints are piling up
 
#7 ·
The rear spring recall is claimed to be due to corrosion
I reckon there must be a fault in the manufacture of the coil. In all my offroading with my vehicles and accompanied by many other types of vehicle for more years than I care to remember I have never witnessed a broken coil spring! Leaf springs, yes, but never a coil.
 
#9 · (Edited by Moderator)
Torquenews does lend itself to a bit of “over-zealous reporting” at times, so I fully understand a bit of skepticism.

As a BMW as well as a Subaru owner, I can state the BMW has also had coil spring replacement issues in the past, primarily in northern areas where road salts are heavily used.

Like you, I consider recalls positive things... much better that no recalls in cases where there should be recalls.

No manufacturer makes perfect products. Even CR reported recently that some manufacturer was issuing a recall of hammers, and hammers consist of only 2 parts.... handle and hammerhead. Stuff breaks, mistakes in manufacturing happen, designs can be flawed... it happens all the time.
 
#11 ·
It does not look like the spring recall is coming up by VIN; Do you have a reference number for this Recall so that if I go ask them about it they will know where to look it up. I have to go see them in the next 1k anyway for my oil inspection.
 
#14 · (Edited)
UPDATE:
The recall for rear coil springs showed up in My Subaru app after hyperlinking to the MS website.

I made an appointment with my dealership next week. My Subaru shows Open Recall: rear coil springs.

Strange, it doesn’t show in NHTSA or My Subaru app. I’ll call in the AM to confirm.
 
#19 ·
Same, entered my VIN# at subaru.com, recall shows up as "Open" with info below, no info yet at MySubaru.

Type: Customer Satisfaction|
  • Service Campaign: WUT05|
  • NHTSA Campaign: N/A
  • Forester Rear Coil Springs
  • Description
    TBD
    Safety Risk
    TBD
    Remedy
    TBD
 
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#20 ·
Both of mine had to be replaced a few months ago. It was an incidental finding by my dealer who noticed the back end of my car sagging. They replaced them at no charge (not even labor) and this was well before the recall came out. My service manager let me know that they were pretty sure a TSB was coming out but it was on the down low at the time. They deserve some credit though as they have always been really good to me with these things and others. My car seems to burn oil, not enough to qualify as an oil burner yet, so they give me a free quart at every oil change to keep in my car just in case I run into trouble or need to top it off. Doing the oil consumption test again. Shout out to Byers Airport Subaru.
 
#21 ·
same here. took '14 in for the other recall, and they mentioned the spring recall that I handn't seen day before on nhtsa site.
nice that they not only notified me of it, but also offered to do it during the same appointment, which probably added 1 to 1.5 hours beyond what they were planning.
 
#22 ·
Like many others, I was in for the WUM98 - "Forester Passenger-side Front Airbag ODS" and they advised me of the open spring recall. Now the mysubaru site doesn't list it for our vehicle, but the dealership said it was, so they ordered the parts. Now I have a question for the group: it's a '15 with just over 28K, is it worth replacing the shocks? My thought is if I bought replacements and asked if the dealership, as long as they have the strut assembly out to do the springs, if they would install the new shocks? So, at 4.5 years with 28K, is it worth the expense?
 
#23 ·
Short answer, No. Unless your having serious suspension issues, leaking or bad rust, I would just save my money. Besides, most dealerships won't install parts that you provide. They charge full MSRP on most parts.

Dealership just replaced both of my rear coil springs today, per recall. Car feels better. Smoother ride. Shocks were fine, although there is a superseded part number for the shocks.
 
#27 ·
wondering if this might be what is causing the creaking noise i hear when going over bumps or into my driveway. i have a 2017 Forester but this specific recall isn't showing up on the Subaru site when i enter my VIN.

thoughts?
Same here -- only the passenger-side front airbag pops up.
 
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#25 ·
Theseus161, kinda what I was thinking about the dealership NOT installing parts they didn't sell. Thanks for your thoughts. Again, it's a low mileage but with the amount of salt and brine they spread in Maine, the winter takes a toll on any suspension component.
 
#32 ·
wow was researching maybe buying another forester - thankful i stumbled on this - had to have my front struts replaced at 50k miles - so I'll be cushy after this recall - now hopefully they'll address the fact that the brake lamp switch work they did now gives me the "limp" problem where acceleration dies and hill assist turns on -

the recall hasn't shown up in mysubaru for me - but yes when i type vin in subarus website I see it - maybe nows a good time to book an appointment before the notices officially go out
 
#34 ·
@theresin I'm dropping my car off on Monday at the dealership, partially for recall work for the passenger-side airbag ODS.

Should I bring up the issue of the rear springs to the service manager when I drop it off?
 
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