I've never had any good expereince at any Subaru dealership, but this time I'm pissed. 1.5 hour of labor time for a rear brake pad change, almost $150 labor + $75 parts. Auto Network Subaru, Northern Blvd, Oueens, NYC.
I had the rear pads on since I bought the car almost two years ago and knew it was almost down to the bottom. The dealer checked the pads, showed it to me and it was just as I thought. But, they still told me the pads were not low enough to be covered by warranty. I told them to change it any way 'cause I didn't even know Subaru's warranty cover the brake pads and was expected to pay for it any way. But charging me $150 for labor on changing the damn brake pads which took an actual 20- min, who they think they are, Porche? And the service manage tole me that's the rate from their book, which he couldn't locate when I ask him to show me. Then he asks the mechanic: What kind of car? reply: 05 Forester XT. Manager: 2WD or 4WD? I was like, hold it there, what the heck are you talking about? Do you even know anything about Subarus? Which Subaru is 2WD. Show me a rear drive one. LMAO Manager: Oh, yeah, there are. I didn't say RWD, there are FWD ones.
This is the 2nd dealer I switched to. The first one, Hillside Subaru (Queens, NY), placed my oil filter on the battary after an oil change, never puts it back. Good thing I opened the hood to let out some hot air before I close the garage at night. I bought my FXT there and was handed a bill of $37500. I'm not gonna tell you how they did there math, but these were crooks. When I got the car it was scratched massively on the front of bumper when they took it out of the lot. They refused to repaint it and simply put on a pair of rubber bumper protectors to cover it up. I'm also an owner of a Honda Fit sport, and I could tell you the Honda dealer was straight forward with no traps like that. My Fit had some slight pain damage on the rear bumper due to shipping and they repainted the bumper like new. I love Subaru cars, but the dealers SUCKS!!!! Pardon my use of language.