Subaru of Dallas/hotsubarus.com (merged thread) - Page 2 - Subaru Forester Owners Forum
User Tag List

Reply
 
Thread Tools Display Modes
post #16 of 23 (permalink) Old 06-22-2006, 06:31 PM
Forum Member
 
zee lee's Avatar
 
Join Date: Jan 2006
Location: Seattle, WA
Posts: 563
Feedback Score: 2 reviews
Quote:
Originally Posted by HotSubarus
I wanted to post an apology to Brenden. I did not realize that we had not replied to your e-mails. Greg tries very hard to keep up with all of his duties, and is re-doubling his efforts to give our customers the very best service. I have personally updated the image and verified quantity for the new keychain. Our supplier had promised Greg that the old style keychains had been shipped, but I find today that they have not been shipped. We will not have the old style keychains for several weeks, so I have updated the site with the new info. Brenden, I can either refund your $$ or send the new style, with a new HotSubarus ball cap for your trouble.

Thanks,

Chris Fleming
Parts Manager
Subaru of Dallas
HotSubarus.com
800-526-4131

Dear Mr. Chris Fleming

Can you or Greg answer my question about the Center Caps.? I understand it been a few months. But early this year (Jan?), I bought a set of Baja take-off did not include center caps. Greg offered to accept a return or ship out a set for 110. I responded to the offer and ask for part number to ensure there would not be another mistake on my part. I never received a reply.


2003 Forester X
zee lee is offline  
Sponsored Links
Advertisement
 
post #17 of 23 (permalink) Old 06-24-2006, 10:28 AM
The convert formely known as Lexusfreak
 
Subifreak's Avatar
 
Join Date: Jan 2006
Location: St. Thomas, Ontario
Posts: 4,252
Car Year: 2003
Car Model: XS
Feedback Score: 0 reviews
Cool

Quote:
Originally Posted by zee lee
Dear Mr. Chris Fleming

Can you or Greg answer my question about the Center Caps.? I understand it been a few months. But early this year (Jan?), I bought a set of Baja take-off did not include center caps. Greg offered to accept a return or ship out a set for 110. I responded to the offer and ask for part number to ensure there would not be another mistake on my part. I never received a reply.
zee, you might want to send a PM to Chris if you haven't already.


Bren

Proud owners of a 03 XS & 2005 Lexus ES330
Subifreak is offline  
post #18 of 23 (permalink) Old 06-26-2006, 03:40 PM
HotSubarus
Guest
 
Posts: n/a
Chris has been out racing this weekend, I will look into getting the part number for the centercaps for you and send it to you in the morning.
 
 
post #19 of 23 (permalink) Old 06-27-2006, 06:59 AM
HotSubarus
Guest
 
Posts: n/a
zee lee: You have a PM
 
post #20 of 23 (permalink) Old 06-27-2006, 12:13 PM
Forum Member
 
zee lee's Avatar
 
Join Date: Jan 2006
Location: Seattle, WA
Posts: 563
Feedback Score: 2 reviews
Talking

Quote:
Originally Posted by HotSubarus
zee lee: You have a PM
I GOT MAIL!

2003 Forester X
zee lee is offline  
post #21 of 23 (permalink) Old 06-27-2006, 11:51 PM
The convert formely known as Lexusfreak
 
Subifreak's Avatar
 
Join Date: Jan 2006
Location: St. Thomas, Ontario
Posts: 4,252
Car Year: 2003
Car Model: XS
Feedback Score: 0 reviews
Cool

Quote:
Originally Posted by zee lee
I GOT MAIL!
Kewl.

Bren

Proud owners of a 03 XS & 2005 Lexus ES330
Subifreak is offline  
post #22 of 23 (permalink) Old 07-19-2006, 10:13 PM
The convert formely known as Lexusfreak
 
Subifreak's Avatar
 
Join Date: Jan 2006
Location: St. Thomas, Ontario
Posts: 4,252
Car Year: 2003
Car Model: XS
Feedback Score: 0 reviews
Question

Bump. Any good news yet for me Chris? PM sent to you as well.

Bren

Proud owners of a 03 XS & 2005 Lexus ES330
Subifreak is offline  
post #23 of 23 (permalink) Old 07-25-2006, 10:49 PM
The convert formely known as Lexusfreak
 
Subifreak's Avatar
 
Join Date: Jan 2006
Location: St. Thomas, Ontario
Posts: 4,252
Car Year: 2003
Car Model: XS
Feedback Score: 0 reviews
Angry

Quote:
Originally Posted by zee lee
More my 2cents:
I would suggest not being too patient.

When I was patient things got worse. I finally email the part and service manager and got a response the next day. The more I waited the more they forgot about my situation.

If it is a big problem, I would call and talk to the manager.
Well zee as it turns out you were bang on! Long story short, after over 6 weeks (!) of trying to get a couple 'detachable' Subaru key chains as they are not that easy to find nice ones.....with one delay for this & an excuse for that......countless e-mails & phone messages (mainly from me to try & get an update on my order) I received a refund on my credit card (actually $1.32 short....my guess is the exchange rate? but whatever ).

I ordered these items online when their website (hotsubarus.com) stated that they had 6 in stock when actually they were out of stock (but received no e-mail or phone call to mention that......I had to contact them after about a week to learn this), but should be receiving the ones I wanted 'in a few days' or I had the choice to get the 'new ones' they had which I didn't like. I tried to be patient & give them the benefit of the doubt (I understand about supplier delays & such), but overall I was disappointed with the level of customer service (or lack thereof), poor communication & will not be doing business with them in the future.

I'm just glad I didn't purchase any large ticket items from them! Just wanted to share that & in the future, I will make sure a dealer/vendor has the items in stock (by phone) before a purchase is made.

Now onto trying to find these damn key chains lol....

Bren

Proud owners of a 03 XS & 2005 Lexus ES330

Last edited by Roo; 07-25-2006 at 11:58 PM.
Subifreak is offline  
Sponsored Links
Advertisement
 
Reply

  Subaru Forester Owners Forum > Reviews > Dealer/Vendor Reviews

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

 

Title goes here

close
video goes here
description goes here. Read Full Story
For the best viewing experience please update your browser to Google Chrome