Originally Posted by zee lee
More my 2cents:
I would suggest not being too patient.
When I was patient things got worse. I finally email the part and service manager and got a response the next day. The more I waited the more they forgot about my situation.
If it is a big problem, I would call and talk to the manager.
Well zee as it turns out you were bang on!
Long story short, after over 6 weeks (!)
of trying to get a couple 'detachable' Subaru key chains as they are not that easy to find nice ones.....with one delay for this & an excuse for that......countless e-mails & phone messages (mainly from me to try & get an update on my order) I received a refund on my credit card (actually $1.32 short....my guess is the exchange rate? but whatever
I ordered these items online when their website (hotsubarus.com) stated that they had 6 in stock when actually they were out of stock (but received no e-mail or phone call to mention that......I had to contact them after about a week to learn this), but should be receiving the ones I wanted 'in a few days' or I had the choice to get the 'new ones' they had which I didn't like. I tried to be patient & give them the benefit of the doubt (I understand about supplier delays & such), but overall I was disappointed with the level of customer service (or lack thereof), poor communication & will not be doing business with them in the future.
I'm just glad I didn't purchase any large ticket items from them!
Just wanted to share that & in the future, I will make sure a dealer/vendor has the items in stock (by phone) before a purchase is made.
Now onto trying to find these damn key chains lol....