Service Dept @ Marin Mazda - Subaru Forester Owners Forum
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post #1 of 2 (permalink) Old 07-03-2006, 08:34 AM
Langour
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Service Dept @ Marin Mazda

Note this does not include Roo...he is the only reason why I would even consider still going to this dealership...Roo is AWESOME!!!

I have had nothing but the worst service from Marin Mazda Subaru (MMS).

I purchased a 2004 FXT from MMS in 6/05, and have experienced awful service. Unfortunatelly, the person who owned my car prior must have beaten the hell out of it, thus, I have had the following performed:
  • Replacement of fuel tumbler
  • Tightening of banjo bolt on turbo (dripped oil onto exhaust pipe resulting in oil smoke and smell in car)
  • Removal of filters in banjo bolts on turbo oil line
  • Rear differential replacement

I have been instructed to leave the car, yet they do not inspect the problem. When the rear diff. was replaced, it was the second time I took the car in, they never tested the car the first time I took it in, resulting in a tremendous waste of time and effort on my part.

I have complained about a turbo problem, but the service folk are unable to "hear" the sound. I called this morning for the 3rd time on this issue, hoping to get a service person to ride with me on the freeway quickly, but all I get repeatedly from them is "we are very busy and understaffed."

On each and every item listed, I have had to take my car in approximately 2x for each problem. I actually had Roo print me out a TSB to resolve one issue because the service folk could not determine the problem.

Once my warranty expires, I will NEVER get service from MMS again...although I will certainly see Roo...Roo lets get some lunch today!!!!

 
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post #2 of 2 (permalink) Old 07-03-2006, 08:47 AM
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Sorry to hear about the bad service. BTW, you can get warranty work done at ANY subaru dealership, so find a good one!


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