Join Date: Apr 2015
Location: Oakland, CA
Car Year: 2019
Car Model: Forester Limited
Feedback Score: 0 reviews
I purchased a MY19 Forester Limited from Oakland Subaru o 1/19/19 and am not happy with the experience.
I visited the dealership and closed the deal for a MY19 Limited on 1/19/19. Price seemed good and some basic research with the local competitors confirmed it. Pulled together funds for the down payment and pulled the trigger.
As the Finance Director and I were working though the documents he suggested that I add-on the extended labor warranty 10m/100k and some other protective programs (keys, and some other things that escape me) amounting to an upcharge of $6613.00. I voiced my concerns that I had done zero research and was blind-sided by the programs and had no idea of their value to me. He clearly stated that I could remove the programs at any time and pricing would adjust accordingly. That struck me as pretty clear, so I agreed to the additional terms and left for the night.
When I got home, I touched base with my father and he basically told me to dump all the extra stuff ASAP. I was back at the dealership the next day by noon (1/20/19) to finish the paying the deposit, take possession of the car, and I cancelled all of the additional programs. The Finance Director argued against my decision but I held fast. He had me fill out a single piece of paper stating that I was cancelling all the add-ons and I left.
Time passes and the auto loan showed up with a larger then expected amount indicating an additional $6613. I.E., the amount for the line items that I declined within 10hrs of purchase. The Finance Director tells me that the loan will reflect the updated amount after the middle of March (despite closing on the car in late Jan). Problematically, my MySubaru account shows that I have an active New Gold Plus 10r/100k extended service warranty. I've followed up several times via phone, text and in-person to have this corrected but nothing has changed.
As of this writing, 44 days have passed since I closed on the car. I still have an active New Gold Plus 10r/100k extended service warranty and the associated costs on my loan.
What to do? This is my first time buying a new car and it's pretty clear I am being taken advantage of.