Ellacott Shaker, Cleveland
Ellacott Shaker sucks!! they did not live up to their own promises to me. try to maximally trick money out of my wallet. VERY VERY slow at maintance work. ALWAYS crowded. crappy waiting room. and many more........ If you want to know more, I can pm you all of my experience with them.
I found Ganley east side is a good place to go for regular maintanance. Just been their once for an oil change though..