Don't go to Subaru of Joplin or Northtown KC - Subaru Forester Owners Forum
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post #1 of 7 (permalink) Old 07-16-2007, 04:23 PM Thread Starter
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Angry Don't go to Subaru of Joplin or Northtown KC

I've had some really crappy service recently, which is totally unacceptable considering I've spent some serious $$ on a brand new car.

Well, as you all know my Fozzie almost burned to the ground about 1.5 months ago, and the kind people at Jack Miller Northtown Subaru in Kansas Cit, MO shrugged their shoulders at it. Well, I am STILL waiting on my replacement bumper and everytime I call the service dept. they ask if they can call me back (they have the #) and NEVER do!!! I don't care what business you're in, this is extremely unprofessional and unacceptable!

And yesterday I got a flat tire (road hazard) so I went to my new local dealership, Roper Subaru of Joplin, MO hoping to have some better luck, but I didn't. I was greeted by an overweight guy in his 40's with a s****y look on his face, I explained my problem and said that I had a lifetime warranty for my tires. HE LAUGHED, yeah seriously he actually laughed out loud, and said,"son, we don't warranty any kind of aftermarket rim." I told him that he needed to freshin up his sales skills for his co. because those are the stock rims. The d-bag didn't believe me until he saw the center caps!

Well, to make this post a bit shorter, he kept using words like son, boy, etc., which I find extremely offensive. I did nothing but walk into this place and ask kindly for assistance and got nothin' but garbage.

The service dept. people were nice though, but a bit uneducated about Subaru parts and tires. I asked for a price quote on some RE0-70's and the guy said he found some 80,000mi. tires instead, don't know what he was thinking. And I wasn't about to pay $277.00 for ONE GEOLANDER INSTALLED!!!!!

Bottom line, if you're around these places and need help, go somewhere else!

Drew E.


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post #2 of 7 (permalink) Old 07-16-2007, 04:28 PM
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Please contact SOA and let them know what happened.


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post #3 of 7 (permalink) Old 07-16-2007, 05:42 PM
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Quote:
Originally Posted by subisan View Post
"son, we don't warranty any kind of aftermarket rim."

hahahahah what an iiiiidiot!!!!!!!!!

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post #4 of 7 (permalink) Old 07-16-2007, 07:44 PM Thread Starter
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Oh yes, SOA WILL hear my voice!

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post #5 of 7 (permalink) Old 08-08-2007, 11:52 AM Thread Starter
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Exclamation Update!!!

Well I FIANLLY got my replacement bumper/warranty replacement on yesterday!! After 2 whole months of waiting and calling at least twice every week and not receiving any calls back.

I got not a single appology from anyone at the dealership either! They just told me to go to the bodyshop and they'd put it on for me and that was that.

I did get some compliments on the black tails and headlights tho, which was nice. There was a kid selling cars there; 18-ish, he didn't even know what kind of car it was! Some people are silly.....

AND I did get to see some of the new 08's, no XT models tho They had a new Aspen White Sports that was looking REALLY nice!

This dealership is really sad, all of the new cars on the lot were base models, except for ONE LGT and ONE WRX that was $31k!!!!!!!! $31k and NOT an STi is crazy talk!

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post #6 of 7 (permalink) Old 08-10-2007, 05:19 AM
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"son, we don't warranty any kind of aftermarket rim."
?!
did you notice a shine still anywhere at the dealership?..maybe where the chicken coop is?
I'm a bit of a bumpkin myself but damn...

i could imagine the commercials for this place......the horror....
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post #7 of 7 (permalink) Old 08-15-2007, 01:36 PM Thread Starter
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Car Year: 2007
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Quote:
Originally Posted by TyrianCheetah View Post
"son, we don't warranty any kind of aftermarket rim."
?!
did you notice a shine still anywhere at the dealership?..maybe where the chicken coop is?
I'm a bit of a bumpkin myself but damn...

i could imagine the commercials for this place......the horror....
hahaha, the place is pretty pathetic at best. The Subaru showroom has two Suzuki Grand Vitara's in it; one an 06 and the other an 07, and that takes up most of the room, the rest is occupied by a shotty desk that the schmuck sits at, probably all day.

H2O GO!!!

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