('14-'18) AC Condenser Problems - Subaru Forester Owners Forum
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post #1 of 107 (permalink) Old 09-28-2017, 03:37 PM Thread Starter
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AC Condenser Problems

The AC on my '17 XT started blowing warm air sporadically and within a few days was providing effectively no cooling. Took it to the dealership and they said Subaru is having a problem with the condensers and they are currently back ordered. Has anyone else had problems or heard any other stories?

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post #2 of 107 (permalink) Old 09-28-2017, 06:09 PM
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Yet another part down . . .


'17 Impreza HB
previous car: '06 Forester X
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post #3 of 107 (permalink) Old 09-28-2017, 06:35 PM
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First I have heard of this.

Most likely what has happened is the supplier who manufactures the condensers for Subaru had some sort of flaw and the condensers are not allowing the system to function properly. I bet it has blocked passageways or something similar. Unfortunately I no longer have access to the STIS so I can't check for TSB's.

Hopefully the problem is isolated to a small number of vehicles. Hope they get it solved soon :)

-KG

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94 Ford Escort wagon
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post #4 of 107 (permalink) Old 09-29-2017, 12:44 PM Thread Starter
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Dealership couldn't give an estimate of when they would have the part it, understandable for a back ordered part. Good thing temperatures are starting to cool off here. Will give an update once I hear more from the dealer.


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post #5 of 107 (permalink) Old 09-30-2017, 12:37 PM
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Sounds worrisome. Even if the condenser not exchanging heat as it should, it should provide some cooling. I would be concerned that it's a cleanliness issue, and dirt and manufacturing debris have been cycled through the system. If this is the root cause, then you'll have more issues, even after the condenser is replaced.
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post #6 of 107 (permalink) Old 10-23-2017, 01:44 PM
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Hey There

I Also have my 2017 XT with no AC at this point and the first Subaru dealer I took they said that the damage was caused by a rock, no warranty!
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post #7 of 107 (permalink) Old 10-23-2017, 03:33 PM
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Have you called your insurance company?
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post #8 of 107 (permalink) Old 10-25-2017, 04:20 AM
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I have the same problem with the condenser on my 2017 Forester. I guess I should consider myself fortunate as it was diagnosed as an internal leak. No clear answer on the warranty though, but the repair has not been done.

Subaru seems to be helping me as they have responded to my e-mails and investigating and have contacted the dealer. The dealer not so much as he's stopped returning my calls with no part outlook. They first had me drop the car off claiming they had the part only to find out later it is back-ordered and was told 1000's of people are waiting. I was not happy.

I figured I'd see a lot more folks complaining here.

Anxiously waiting...
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post #9 of 107 (permalink) Old 10-26-2017, 01:20 PM
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Exact same issue with my '17. I brought it in to the dealer September 18th for the same issue (no cooling) and they diagnosed a faulty AC Condenser that caused the refrigerant to leak out, which would be covered under warranty. They re-charged the system in the interim, which lasted only for a day or so.

There must be a bad batch of them (perhaps a faulty weld?), since I also was told the part was back ordered nationally. I just got a call yesterday that the part had been shipped and should arrive at my dealer early next week.

Not sure whether it's relevant, but I have an early model year '17 that I bought in August 2016.
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post #10 of 107 (permalink) Old 10-29-2017, 05:17 AM
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Well, the dealer called Friday and told me the outlook now is 6-8 weeks, however he's escalated it (can't recall the exact term) and it may be in as early as one week.

Subaru was supposed to get back to me on 10/27. Haven't heard from them.

I bought mine in August 2016 as well. Maybe there is something to that, the early ones have the issue.

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post #11 of 107 (permalink) Old 10-29-2017, 09:06 AM Thread Starter
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I purchased in July on 16. It is beginning to look like it was the early cars from 2017 production year that are having the issue.

This past Friday was one month since I was at the dealership. I am going to call and check in on Monday to see what the status is. It is pretty disapointing that the dealer hasn't made contact with me in a month to keep me up to date.
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post #12 of 107 (permalink) Old 11-01-2017, 07:41 AM
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Update on My Forester XT. Also purchased Aug/2016. Subaru Canada has arranged to replaced under warranty.
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post #13 of 107 (permalink) Old 11-02-2017, 06:35 AM
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Update: Condenser replaced yesterday under warranty. Fixed for now -- will monitor to see if it continues to blow cold. Parts guy said that Subaru updated the part, so they may have pulled the existing stock, causing backlog.
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post #14 of 107 (permalink) Old 11-05-2017, 03:16 AM
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Bad condenser

Same here. I've been waiting for my dealer to get a condenser since late August. I hope it doesn't take too much longer. I want to be able to defog my windshield when the weather gets bad. I called the dealer a couple of weeks ago and they were somewhat apologetic and explained that this is an issue. For a while I was wondering if they just didn't want to bother with a pain in the butt warranty repair.
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post #15 of 107 (permalink) Old 11-05-2017, 09:14 AM
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Turns out a got a call last week, condenser is in. Scheduled the repair for Wednesday, we'll see how it goes.
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