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post #1 of 9 (permalink) Old 11-24-2018, 05:55 AM Thread Starter
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Subaru specialists LA/Inland Empire/Socal area?

So after 4 trips back and forth to the Subaru dealer in my area trying to get them to acknowledge a problem they created, and still pretend doesn't exist, I've had it. I need to find someone who is honest and no-kidding specializes in Subaru work... Any recommendations in the Socal area?

I found the following guys in Temecular/Menifee area with good reviews. Any others?

https://www.quality1autoservice.com/...ore-menifee-ca

Thanks!

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post #2 of 9 (permalink) Old 11-29-2018, 04:39 PM
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Subie Specialties in Monrovia...Mary Smith is the owner and has been trained by a well-known Subaru technician who retired and use to own that company...She won't BS for she is a dedicated Subaru technician. Tell her that its Francis with the Fozzie XT (She'll remember me and my car) that recommended you!

Subaru Specialties
804 E. Huntington Dr. #C
Monrovia, CA 91606
(626) 358-4235

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post #3 of 9 (permalink) Old 11-30-2018, 03:54 PM
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Originally Posted by ryan_calif View Post
So after 4 trips back and forth to the Subaru dealer in my area trying to get them to acknowledge a problem they created, and still pretend doesn't exist, I've had it. I need to find someone who is honest and no-kidding specializes in Subaru work... Any recommendations in the Socal...
What is the problem they created? And have you tried another dealer? I realize that you have limited choices in Mojave [Victorville?].... Maybe try another...?

Craig
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post #4 of 9 (permalink) Old 12-03-2018, 04:45 AM Thread Starter
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Originally Posted by teknoholic View Post
Subie Specialties in Monrovia...Mary Smith is the owner and has been trained by a well-known Subaru technician who retired and use to own that company...She won't BS for she is a dedicated Subaru technician. Tell her that its Francis with the Fozzie XT (She'll remember me and my car) that recommended you!

Subaru Specialties
804 E. Huntington Dr. #C
Monrovia, CA 91606
(626) 358-4235
Thank you my friend.
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post #5 of 9 (permalink) Old 12-03-2018, 04:57 AM Thread Starter
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What is the problem they created? And have you tried another dealer? I realize that you have limited choices in Mojave [Victorville?].... Maybe try another...?
It's a long story, but to semi-summarize... a Subaru dealer replaced my short block back in May of this year due to high oil consumption. About 4 months later, I noticed an oil burning smell caused by leaky head gaskets and timing chain cover (Almost certainly due to a poor repair job by the dealer as they would have had to take apart these components anyway). That same dealer 'fixed' the problem under warranty; replaced head gaskets, resealed the timing chain cover. Upon picking up my car from the dealer, I noticed the engine sounded a bit different, with a noticeable 'tick' noise that wasn't there before that can be heard at warm idle... almost like a stuck valve, misadjusted valves, or incorrect cam timing. It also sounds a bit rougher on acceleration and the engine shakes a tiny bit more at idle. The frustrating part is that the problem isn't serious enough to trigger the check engine light, but it's definitely noticeable to me compared to when I dropped the car off for repair.

The timing chain cover was also still leaking oil. I took the car back to the same dealer to address the oil leaking and engine noise and they concluded the engine was operating "normally". They replaced two o-rings for the oil control solenoids where oil was leaking from but that did not appear to fix the problem -- oil is still leaking.

So as of right now I have an engine that doesn't sound right, is leaking oil, and I'm now officially out of warranty (as of early November). I'm not worried about the warranty issue as Subaru corporate has reassured me they will fix the problem IF they can verify it exists. The oil leak should be easy for them to verify as it's clearly visible... the engine noise is going to be difficult as the dealership says it's "normal".
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post #6 of 9 (permalink) Old 12-03-2018, 06:16 AM
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Quote:
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What is the problem they created? And have you tried another dealer? I realize that you have limited choices in Mojave [Victorville?].... Maybe try another...?
So as of right now I have an engine that doesn't sound right, is leaking oil, and I'm now officially out of warranty (as of early November). I'm not worried about the warranty issue as Subaru corporate has reassured me they will fix the problem IF they can verify it exists. The oil leak should be easy for them to verify as it's clearly visible... the engine noise is going to be difficult as the dealership says it's "normal".
I, too, have an engine tick that has been described as normal. And it's annoying. Mine is almost like a knock from bad gas or detonation - and only when accelerating between1200 rpm to about 2500 rpm.

In some cases when they can't figure it out, it gets classified as "normal"

Good luck.

Craig
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post #7 of 9 (permalink) Old 12-03-2018, 08:44 AM Thread Starter
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Originally Posted by FozzieBalou View Post
I, too, have an engine tick that has been described as normal. And it's annoying. Mine is almost like a knock from bad gas or detonation - and only when accelerating between1200 rpm to about 2500 rpm.

In some cases when they can't figure it out, it gets classified as "normal"

Good luck.
I don't know when your car was manufactured, but there is a TSB out that addresses the noisy engine issue on the 14's. I thought maybe my engine had the old parts, but I read somewhere that Subaru implemented the TSB fixes on the production line sometime in mid 2013. My car was manufactured in October 2013.

https://subaru.oemdtc.com/608/revise...ubaru-forester

Last edited by ryan_calif; 12-03-2018 at 08:50 AM.
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post #8 of 9 (permalink) Old 12-03-2018, 03:02 PM
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Originally Posted by ryan_calif View Post
Quote:
Originally Posted by FozzieBalou View Post
I, too, have an engine tick that has been described as normal. And it's annoying. Mine is almost like a knock from bad gas or detonation - and only when accelerating between1200 rpm to about 2500 rpm.

In some cases when they can't figure it out, it gets classified as "normal"

Good luck.
I don't know when your car was manufactured, but there is a TSB out that addresses the noisy engine issue on the 14's. I thought maybe my engine had the old parts, but I read somewhere that Subaru implemented the TSB fixes on the production line sometime in mid 2013. My car was manufactured in October 2013.

https://subaru.oemdtc.com/608/revise...ubaru-forester
Thanks for that - I have an early 2014 [bought August 2013, mfg May 2013]

I'll bring that up with my Subie dealer.

Craig
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post #9 of 9 (permalink) Old 12-12-2018, 01:22 PM
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I'll chime in and say there is a guy in Upland who seems pretty honest and I have had some work done by him.

I don't think he does any aftermarket stuff but regular work/maintenance he will do.

Superior Subaru Repair:

1828 W 11th St
Ste F
Upland, CA 91786

(909) 946-0662

2018 XT Premium
2016 Mustang GT
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