('14-'18) Blind Spot Detection issue - BSD light on, won't go off? - Subaru Forester Owners Forum
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post #1 of 8 (permalink) Old 05-08-2019, 06:29 PM Thread Starter
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Blind Spot Detection issue - BSD light on, won't go off?

My BSD light came on and won't go off.
The system has stopped functioning.
I went to the dealer and they said someone must have hit my rear bumper where the radar is located. My rear bumper doesn't even have a scuff on it. They said it could've been a light tap by someone parking behind me.
Really?!
I was quoted a price of $300 to recalibrate the sensors! (Highway robbery I tell ya!)

Any suggestions on what I can do?


2014 XT Touring
Satin White Pearl
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post #2 of 8 (permalink) Old 05-08-2019, 06:40 PM
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No scuff, no damage. Tell them to fix it for free under warranty. Period.

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post #3 of 8 (permalink) Old 05-08-2019, 07:55 PM Thread Starter
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@PearlWhite That's what I told them, but they said no.
How do I contact SOA? I'm assuming that's my next step.

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post #4 of 8 (permalink) Old 05-08-2019, 08:16 PM
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800-782-2783 (800-SUBARU3)

Is your 2014 still under SOA warranty? Perhaps you bought an extended warranty.

2018 2.5i Ltd FB25 CVT; 2010 2.5X Ltd EJ253 4AT
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post #5 of 8 (permalink) Old 05-09-2019, 04:59 AM Thread Starter
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Sorry, have to update my profile. I now have the 2017XT, so yes, def still under warranty.
Thank you, for the contact information.
It's a downright shame that we have to go thru hoops to get the service that we deserve.

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post #6 of 8 (permalink) Old 05-09-2019, 07:45 AM
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@Gdaddy721 Sadly, that's the new world of Subaru....
Subaru of America is at (856) 488-8500.
For some reason, talking to someone works better than sending an email.

Report the problem and the dealer to SoA.

You can tell them you plan of filing a complaint with the BBB.

Contact the better business bureau and file a complaint. Easy to do online.

You can also go to any dealer - not just the $$#% you bought the car from.
Get a second opinion. See what they say.
Keep good records of your paperwork from every visit.

If all else fails you have a great case for small claims.

Good luck.
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post #7 of 8 (permalink) Old 05-09-2019, 12:27 PM
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Quote:
Originally Posted by Gdaddy721 View Post
My BSD light came on and won't go off.
The system has stopped functioning.
I went to the dealer and they said someone must have hit my rear bumper where the radar is located. My rear bumper doesn't even have a scuff on it. They said it could've been a light tap by someone parking behind me.
Really?!
I was quoted a price of $300 to recalibrate the sensors! (Highway robbery I tell ya!)

Any suggestions on what I can do?
My wife’s 2015 Outback has a TSB identifying bad rear bumper sensors. She got hers replaced under warranty. Check to see if there’s a TSB that covers your vehicle.
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post #8 of 8 (permalink) Old 05-09-2019, 06:23 PM Thread Starter
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Thank you for listing all the steps to take.

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