Join Date: Dec 2017
Location: Saco, Maine
Car Year: 2018
Car Model: Subaru Forester
Reaching out to you from Patriot Subaru, after we saw your concerns. Sorry that it was such an ordeal. We can't address everything because it did not actually come into the shop so there is no ticket to ID you, but we can talk in general terms.
We think what happened in the phone call is that the age of the car was not discussed, in other words it got right into the fact that the car was dead - no lights, horn, etc. Since we do not have a tow truck, we refer right to AAA or the tow company of your choice to have the car towed here.
The question that we should have asked was the age of the car, and if we had, we would have been able to say that the towing and charge/or/replacement was covered. We definitely pride ourselves on asking the right questions in order to make the right call. It could have been one of those moments where things were stacked up - no excuse - but in the moment the wrong assumption was made.
If the vehicle had just 10,000 miles, 7 months old, it is under factory warranty. Subaru would have towed the vehicle at no cost to you, and we would have either charged the battery, or if it failed the load test, replaced it.
AAA carries batteries on the trucks for quick replacement if their initial test is that the battery doesn't give a read out. Still, the concern would be what made it draw down in the first place. A young car, low miles - that should not happen. It has not been that cold out, until last night! If you would like to bring the car in we can do a complimentary check to see if there is something draining the battery.
Question - Key Fob. Do you leave it in the car? That can draw down the battery, and we have had numerous situations with customers where that occurs. Usually it is with a car a little older where the battery has a bit less power, but it is possible.
In any event, we hope we can re-establish trust with you, and look forward another opportunity to serve you.
Patriot Subaru, Saco, ME