I had a horrible experience with horrible customer service. I jumped on the 18g group buy on Nasioc a few months ago. The 18g's never got delievered, I had to call constantly, and they NEVER returned any phone calls. Ended up changing out for a 20g (which I sold before installing) which I didn't get too great of a deal on. Had to argue with them about water lines (which their website explicitly states come with the turbo).
I've had excellent luck with tc.com. The individual who set up that group buy was fired. Apparently he didn't pass that along to anyone there at the company from what I hear. I'm local so I just have to drive over there for anything that I need. Rebuilds are done within a couple of days both times I've needed them.
I've had bad luck with FP. The wrong exhaust wheel was in my original Green and we found that out when it was rebuilt. That and the compressor wheel was drilled and cut all over the place (I guess) to balance it. Getting FP to answer the phone is a miracle to start with, and then getting anything done with them is 3 weeks minimum.
tc.com uses standard stuff unless you get the monster oil bearing (or whatever they call it). It looks way better than the usual Mitsu stuff that usually goes in there. I had to bend the water lines a little to get them to fit right.
I had a really great experience with Gillman Subaru Southwest (there are a few Gillman dealerships in the greater Houston area). I knew what I wanted when I called them, they were completely straightforward, no hidden fees, even those dealer adds were clearly spelled out for the asking. I got a...
Placed an order on Friday the 13th and got an email from someone named Mike the next day.
Said belt tensioner I ordered (shown on their site for my 2012) was the wrong one and he said
the correct part was more expensive and he needed my approval to proceed with the order.
He also told me he...
I take my Forester to Subaru Superstore of Chandler (AZ) for service and have always been impressed with the facility and service. On the last visit they marked on my print out that the Battery needed replacement. I really didn't read that until I found myself stuck in YellowStone with no...
Our daughter's 07 OB threw a CE light and started to run like crap. They took it in minutes before closing for the 4th. There was no code and they couldn't duplicate the misfiring nor burning rubber smell on two attempts over two days. Can't fix what is not broken and they didn't charge her...
Capitalland Subaru in Glenville NY (near Schenectady)
Sold me a '17 at invoice (Dec 2016).
Sold me a '19 this week at invoice, with a better than acceptable trade in allowance on the '17.
Very little Dealer Bullsh*t.
I bought from Dean Grasso.
No service experience with them. They are not...