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2017 Forester
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77 Posts
Discussion Starter #1
My wife and I just purchased a 2017 Forester at Suburban Subaru, Vernon CT. We went to lots of dealers, all brands, looking for our next car. Suburban doesn't look like much, but it's actually a large dealership, all the cars are stored around the back, out of sight. We test drove a Legacy and Forester, at the time we weren't sure if we wanted/needed a sedan or small SUV. The sales lady, Tierra Schaffer, didn't try to sell us something higher priced that we didn't want. Of all the sales people we talked to, she was straightforward and the one we felt comfortable dealing with.

At the end of the day, we got a very fair deal on the Forester, that beat other CT Subaru dealers. Also got TSB 11-175-17 done there after purchase.
 

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2018 2.0 FXT-Touring CVT
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2,790 Posts
Nice, congrats and welcome to the Subaru family. I used to buy mine from Secor Subaru in New London CT, but they underwent some changes, and not for the better. I switched to Reynolds Subaru in Hamburg aka Lyme CT, and haven't looked back.
 

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2018 Forester
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112 Posts
I had a good experience buying my 2018 Forester at Suburban Subaru,
however: just a couple days after my salesman would not return my calls.
I had a problem with the brakes pulsating. I ended up making an appointment to have it repaired under warranty.
The service department assistant manager tried to blame the brakes on the fact that I had did a Fluid Film underbody application and that I might of sprayed some on the brakes.
I was careful not to, plus it had the problem since day one.
They also didn't like the fact that I had new winter wheels made up. Tried to tell me that he didn't think they were correct for the car.
They are. I had TPMS installed too, authentic subaru ones.
So here's the good part, the mechanic left two nuts in between the wheels and the rotors causing my wheels to wobble. trying to blame it on my new wheels.
So I made it home and ripped it apart and found the problem.
I complained like anyone else would. Well now I have an issue with the assistant manager.
I switched over my winter to the new take off summer wheels and my TPMS light came on.
I went to the dealer and they said that out of three mechanics there they could not reset my dash light and said they need an update from Subaru.
I didn't believe it and went online and purchased a TPMS tool for $200.00 to reset it.
I am looking to change my service shop now and plan to never go back.
I do my own oil changes and whatever else I can do myself.
I would not recommend Suburban Subaru for service unless your lucky enough to never have a problem.
 

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2017 Touring CVT
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119 Posts
"So here's the good part, the mechanic left two nuts in between the wheels and the rotors causing my wheels to wobble. trying to blame it on my new wheels."

Bizarre!
 

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2018 Forester
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112 Posts
Well a year later and I still haven't been back. I just did a strut swap in the front yesterday and found my front mount on top badly corroded, It is on the top if you open your hood pop the rubber plug out and look inside, mine had a bearing with no shield showing and the nut strut nut and strut mount badly corroded. How can that happen with being a sealed unit. First off that bearing should be shielded to keep dirt out, not that it would see any being sealed but this was bad. Was it sabotage from the dealer not liking the fact that I complained of bad workmanship? Just pop the shield out and add some battery acid or corrosive brake fluid and let it slowly eat away at my suspension? Not knowing that in just a short while I would be ripping it apart.
Can someone verify that their bearing is shielded or not? Just pop the rubber plug out and look inside. I saw bearings exposed with corrosion and rust.
Either way never going back. Don't trust them.....at all.
 
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