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blowpoptoe
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Here is the letter I sent to them...it explains all that happened...
Eric Blumberg
Vice President
MARTIN CHRYSLER JEEP SUBARU SUZUKI
2900 Route 42
P.O. Box 720
Sicklerville, New Jersey 08081
RE: Service Department Issues
2004 Subaru Forester XT
Martin Subaru, Sicklerville, New Jersey
Dear Mr. Blumberg,
I am completely dissatisfied with your Dealership in Sicklerville, New Jersey.
I scheduled an oil and filter change on my 2004 Subaru Forester XT in October 2005. When I brought my car in for the service, I was told by the Service Advisor that the oil and filter change could not be conducted, because the oil filter for my particular car was recalled by Subaru of America. I was also told to call later in the week to find out when the new filters would be in and to reschedule the appointment accordingly. I thought it was odd that I should call to check on something your Service Department needed, but nonetheless, I did so and was told that the new filters were now in stock. The oil and filter change was conducted on October 15, 2005.
About two months later, I noticed that my car was leaking oil (e.g., noticed oil spots on my driveway). I looked under the car and noticed that oil was leaking from the filter (e.g., the filter was wet with oil dripping from it). I called your Service Department and I scheduled my car for service on February 11, 2006.
Upon inspection by your Service Department on February 11, 2006, I was told that the filter was indeed leaking. I was also told that I would be charged for the oil and filter change because I was "due" (e.g. 4,000 miles had elapsed since my first visit in October 2005). I disputed this charge with the Service Advisor, but I was forced to pay the $35 for the oil and filter change.
This is unacceptable.
I did not bring my car in for an oil change, regardless if it was "due" for one or not. I brought my car in because I was sold a defective oil filter that put my engine at serious risk of damage or fire. In order to replace the defective filter, the oil needed to be changed, but I should not have been charged for it. In addition, it’s a 25 minute drive to your Dealership at which I spent a considerable amount of time on each of my three visits.
I should, at least, be refunded the $35 for my oil change.
I would like you to know that I have filed a complaint with the Better Business Bureau of New Jersey and that my friends, family, and coworkers are all aware of this incident. Also, I will never again use your dealership for service or for the purchase of a new car. It’s amazing how a small incident can cause such a ripple effect. However, there is an upside to this and I would actually like to thank you for this incident. This incident gave me insight into how your dealership conducts its business, before I made the mistake of purchasing my next Subaru from you, the Subaru STI.
Sincerely,
Eric Blumberg
Vice President
MARTIN CHRYSLER JEEP SUBARU SUZUKI
2900 Route 42
P.O. Box 720
Sicklerville, New Jersey 08081
RE: Service Department Issues
2004 Subaru Forester XT
Martin Subaru, Sicklerville, New Jersey
Dear Mr. Blumberg,
I am completely dissatisfied with your Dealership in Sicklerville, New Jersey.
I scheduled an oil and filter change on my 2004 Subaru Forester XT in October 2005. When I brought my car in for the service, I was told by the Service Advisor that the oil and filter change could not be conducted, because the oil filter for my particular car was recalled by Subaru of America. I was also told to call later in the week to find out when the new filters would be in and to reschedule the appointment accordingly. I thought it was odd that I should call to check on something your Service Department needed, but nonetheless, I did so and was told that the new filters were now in stock. The oil and filter change was conducted on October 15, 2005.
About two months later, I noticed that my car was leaking oil (e.g., noticed oil spots on my driveway). I looked under the car and noticed that oil was leaking from the filter (e.g., the filter was wet with oil dripping from it). I called your Service Department and I scheduled my car for service on February 11, 2006.
Upon inspection by your Service Department on February 11, 2006, I was told that the filter was indeed leaking. I was also told that I would be charged for the oil and filter change because I was "due" (e.g. 4,000 miles had elapsed since my first visit in October 2005). I disputed this charge with the Service Advisor, but I was forced to pay the $35 for the oil and filter change.
This is unacceptable.
I did not bring my car in for an oil change, regardless if it was "due" for one or not. I brought my car in because I was sold a defective oil filter that put my engine at serious risk of damage or fire. In order to replace the defective filter, the oil needed to be changed, but I should not have been charged for it. In addition, it’s a 25 minute drive to your Dealership at which I spent a considerable amount of time on each of my three visits.
I should, at least, be refunded the $35 for my oil change.
I would like you to know that I have filed a complaint with the Better Business Bureau of New Jersey and that my friends, family, and coworkers are all aware of this incident. Also, I will never again use your dealership for service or for the purchase of a new car. It’s amazing how a small incident can cause such a ripple effect. However, there is an upside to this and I would actually like to thank you for this incident. This incident gave me insight into how your dealership conducts its business, before I made the mistake of purchasing my next Subaru from you, the Subaru STI.
Sincerely,
