Last week I brought my 03 Forester in for 90k dealer service and tire replacement, plus I wanted the brake system flushed and accessory belts changed.
'When I picked up the car I noticed the right front air dam hanging from the front of the car, bad sign...the mechanic came out and fixed it before I left. Plus they didn't have the belts in stock so that meant another service trip (1 hour each way), now I told them when I called up for the service appointment I wanted the belts changed so you would think they would have checked and made sure the belts were in stock:chair:
A few days later it started to rain a bit so I turned on the windshield washers,
low and behold they didn't work, checked the reservoir and it was full, found the wires to the fluid pump and fluid level indicator not connected, for the life of me I couldn't find the wires. He (mechanic) had bolted the fluid reservoir on top of them.
Now I'm thinking what else did they screw up, pulled the rear wheels and checked the brake bleeders and they were nicely covered in 90K worth of dirt and no wrench marks on the body of the bleeders, damn they charged me for 3 pints of brake fluid and an hour of labor and they didn't do the job:chair:
Checked the tire pressure on the new tires and the fronts were 41psi and the backs 38psi:chair:
Had a nice discussion with the service manager today when I went back to have the drive belts changed, He put the car on the lift and admitted the brakes were not serviced, he personally flushed the system, fixed the windshield washers and installed the belts.
He told me the mechanic made a mistake and forgot the brake system flush. I said how could he forget he charged me for 3 pints of fluid and an hour of labor, that paperwork he had to do after the job, didn't it ring a bell?...I told the service manager it was nice that he was sticking up for his employee but in my opinion he just thought he could get away with out doing it, no one would notice.
We came to an agreement, he no charged the belt change and gave me a card for 5 free oil changes and tire rotations. Did I let him off to easy?
Ron W.
'When I picked up the car I noticed the right front air dam hanging from the front of the car, bad sign...the mechanic came out and fixed it before I left. Plus they didn't have the belts in stock so that meant another service trip (1 hour each way), now I told them when I called up for the service appointment I wanted the belts changed so you would think they would have checked and made sure the belts were in stock:chair:
A few days later it started to rain a bit so I turned on the windshield washers,
low and behold they didn't work, checked the reservoir and it was full, found the wires to the fluid pump and fluid level indicator not connected, for the life of me I couldn't find the wires. He (mechanic) had bolted the fluid reservoir on top of them.
Now I'm thinking what else did they screw up, pulled the rear wheels and checked the brake bleeders and they were nicely covered in 90K worth of dirt and no wrench marks on the body of the bleeders, damn they charged me for 3 pints of brake fluid and an hour of labor and they didn't do the job:chair:
Checked the tire pressure on the new tires and the fronts were 41psi and the backs 38psi:chair:
Had a nice discussion with the service manager today when I went back to have the drive belts changed, He put the car on the lift and admitted the brakes were not serviced, he personally flushed the system, fixed the windshield washers and installed the belts.
He told me the mechanic made a mistake and forgot the brake system flush. I said how could he forget he charged me for 3 pints of fluid and an hour of labor, that paperwork he had to do after the job, didn't it ring a bell?...I told the service manager it was nice that he was sticking up for his employee but in my opinion he just thought he could get away with out doing it, no one would notice.
We came to an agreement, he no charged the belt change and gave me a card for 5 free oil changes and tire rotations. Did I let him off to easy?
Ron W.