Oil change

No. You can use any service facility of your choice or DIY. Doesn't affect warranty one way or the other.

No. However, keep all your receipts for work done so you can demonstrate that the car was serviced according to the book.

This^

I mainly do DIY and will input everything on mysubaru.com.

Dealers and their Service departments tell far too many customers this line. There is the 'Magnuson-Moss Warranty Act' that was passed I believe in the 70's covering these issues. Basically the law says you can go anywhere to have your vehicle serviced without affecting your warranty coverage. It further states that if the manufacturer requires the use of their parts they must be provided free of charge (go tell that service manager you want free oil changes based on this law, see his response). If any warranty issues arise it is the responsibility of the AUTO MAKER to prove the outside services caused the problem.

Here's a link to the FTC site explaining the law.
Auto Warranties & Routine Maintenance | Consumer Information

You need to go back to the dealer and ask him why he is giving you wrong information. Ask him why (as pointed out) he is telling you information counter to Magnuson-Moss.

It is probable that the dealer saw someone (you) he could bs. Call him out on this ..please.

adc said:

You need to go back to the dealer and ask him why he is giving you wrong information. Ask him why (as pointed out) he is telling you information counter to Magnuson-Moss.

It is probable that the dealer saw someone (you) he could bs. Call him out on this ..please.

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Now, now... be nice. As I read the OP, the dealer did not say it would void the warranty. The dealer was mostly trying to drum up some business to keep his wrenches busy.

dave5358 said:

Now, now... be nice. As I read the OP, the dealer did not say it would void the warranty. The dealer was mostly trying to drum up some business to keep his wrenches busy.

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Actually, the OP did say the dealer said it will void the warranty.

If i dont go their place that it will void the factory warranty, it is true?

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I read this as the dealer advised the OP that it would void the factory warranty and the OP is asking if this is true.

-Dennis


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No it will not void the warranty....that being said if you are minimally mechanically inclined...then doing your own oil changes and keeping adequate records and receipts is the best way to go because you then know what you are taking out/putting in the car etc...and you get to look around and inspect the underbody/components for any sign of impending problems....

Thank for info, do you know any website to register your receipt to keep on track, so it can be visable for any subaru dealer.

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Best way is to just take a scan of each recipt and save it to a dropbox folder. If dealers need to see your oil change history, you'll know. You also might want to save each recipt in an envelope in your glove box and keep a photocopy of each in a folder in a filing cabinet at your house.

iBlue said:

Thank for info, do you know any website to register your receipt to keep on track, so it can be visable for any subaru dealer.

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You can register at Subaru.com - Subaru of America and manually enter your own services and those done at repair shops, etc. I have kept my service records there on Scooby since I bought him in May, 2008. I also have a folder in my file cabinet at home that I put all receipts in.
If you have another Subaru dealer somewhat close to you, I would go and visit them for a service just to see what kind of folks they are (to make sure they're nice and honest folks).
It always comes in handy to have a relationship with a dealer / service rep. in the event you ever need help.

I would ask that service rep / salesman to put that in writing, which should be understandable with such a prohibitive mandate. Then beat him over the head (so to speak) with it.

It may be true that the warranty might be voided since the OP failed to identify under where he resides. The law mentioned applies for USA only. If the OP does reside in the US, please identify the uneducated dealer, some of us may want to avoid dealers such as this one.

Another possibility is the dealer was referring to an add-on warranty like lifetime drivetrain.
One dealer near me includes such added coverage on all cars it sells. When I asked about the details they mentioned that I would need to get all service there for the coverage to be valid.
I did NOT purchase from that dealer. The added cost would have been like a cell phone plan . Plus it would have been no good if I moved.