Hey guys,
As to the question regarding Subaru Glen Waverley I did give some feedback via subaru's website explaining that they often responded that they could not find the fault and that Docklands did fix it so not sure what they did with that info..hopefully something.
The real reason why I contacted subrau is to get a confirmation on whether my car was affected by the TSB mentioned by peaty (over at scooby mods)
http://www.scoobymods.com/forums/showthread.php?p=20694
I've got to say that the experience has left me quite annoyed. Despite me saying that I simply wanted to know if this TSB affected my car so I wouldn't have to go through the hassle of explaining it to Glen Waverley their initial response was that it didn't affect my model.
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"We appreciate your concern, however the AVCS campaign/bulletin is not related to the Forester models. If your vehicle is experiencing difficulties, please contact your local Subaru service dealer, they will be able to inspect and advise you accordingly on this concern."
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...and my response :
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"I'm just following up on an issue that I inquired about on Tuesday. I'm experiencing occasional rough idling that I understand a technical bulletin exists for. I have a MY 04 Forester XT 2.5 (with turbo) that is mentioned in the technical bulletin. The Technical Bulletin I have seen can be found at this link :
http://www.scoobymods.com/forums/showthread.php?p=20694
Could you please confirm that a technical bulletin exists (TSB 02-97-05) and that is relates to the 2.5L Turbo engine in my vehicle.
Previously I was asked to attend to my local dealer however I don't wish to do this until I know if this TSB is legitimate otherwise I will be told that the idle is normal as I have been told in the past."
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....and their response..
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"We are not associated with any forums or bulletins provided outside of the Subaru website,
www.subaru.com.au. As previously advised, if your vehicle is experiencing difficulties, please contact your local Subaru service dealer, they will be able to inspect and advise you accordingly on this concern."
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I then got really annoyed and asked for a simple answer on whether or not the TSB affected my car and finally the supervisor came back with :
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"We apologise that you feel that your concerns have not been addressed, however, as per the Customer Relations Representative has explained that we are not associated with the bulletin link you have provided. Therefore, we are not in a position to comment on matters relating to vehicles manufactured for other countries.
Subaru Australia import Subaru vehicles to meet Australian specifications, directly form the manufacturer in Japan. If a recall notice with regards to your vehicle had been advised by the (FHI) factory in Japan, then all our Subaru service dealerships would be instructed accordingly in addressing and carrying out the required recall repair/s or adjustments.
The website link you have provided does not relate to Australian specification vehicles, if this was the case then the factory in Japan would have advised Subaru Australia, accordingly. Unfortunately we can only suggest that your local Subaru service dealer or authorised Subaru dealer of your choice address the described concern to assess and advise you accordingly. The service dealer has access to Dealer support for any technical assistance via Subaru Australia, regarding difficulties with diagnoses."
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So...I'm guessing I'm not to be worried because there is no issue with the filter/AVCS ????
Vas