I thought I'd place this in the general thread to quickly gain overall opinions and comments. Thank you, in advance, for your time!
Took my car in for a regular service appointment at the dealership and they badly wrecked it. Now they are trying to repair it, but I am concerned about the car's new value, and potentially the long term performance.
This is my most recent experience with Subaru of Santa Monica.
This past Friday, 10/12/2018, I dropped my car off for an interval maintenance appointment. It was reaching 24,000 miles. To note, I've had this car since August 2017.
I drop it off at the scheduled appointment time (9 am), with a service advisor, and find myself waiting for about 3 hours. With no calls or anything, I decide to walk back and find out what's taking so long. When I get there, I notice that my car is parked facing away and still dirty, which indicates they haven't finished. As I'm about to walk towards my car, a service advisor leads me inside. The one from the morning walks in and lets me know that my car has been in a "fender bender" (his words exactly). I'm pretty much calm and relaxed, the phrase doesn't bother me, so I don't put too much weight into the situation.
The advisor hastily sets up a rental for me while avoiding my questions of what happened, how bad is the damage, etc. Soon, I'm standing in their waiting area, still not getting any answers. I believe in this time, they've driven my car away. Unfamiliar to this sort of experience, I go along with it. Next thing I know, I'm in the rental driving off.
At some point, I'm realizing I've made the huge mistake of not examining my own vehicle. I call the advisor, and request for him to send me photos. Eventually, he texts me one, and it's of the very top part of the passenger side headlight. As conservative as the picture was, it's obvious to me now that it's more than just a "fender bender". I text him back, stating, "Looks a lot worse than I thought. I'm worried about the frame and it's awfully close to the wheel...". Shortly after, he sends me the mother load. Whole front, passenger side corner, crushed.
I drive back to the dealership the next day. The same service advisor lets out a huge sigh as he walks by me. After waiting for some time, the service advisor acknowledges my presence and I request to see my car. He takes me to the site of the accident. He looks at me, and I have to repeat myself - I'd like to see my car. He takes me to their lot and I am finally able to examine my car, take my own photos, and pick up the remaining items I left behind - now knowing that this would not be a quick fix.
I request an incident report. Their service manager states that they don't do that nor would they have one unless the police were involved (what corporation/company doesn't write up an incident report?!). He suggests that he will CC me when he emails their insurance company. Fortunately, he explains to me what most likely happened:
Their service technician, after finishing my car, pulled out of the space, and drove off straight. In this short time, the passenger door of a car, to its left and ahead, opened. The technician swerved out of the way, and instead of hitting the brakes, hit the gas. Ultimately smashing the car into the corner of a concrete building. Thankfully no one was injured.
They claim full responsibility, but, I'm still upset about this - especially because they were trying to get away with saying it was a fender bender. Overall I am concerned that it is being swept under the rug as a simple fix, but in reality the car will have lost a significant chunk of its value and potentially wont perform the same even if it is fixed with OEM parts at the dealer. It is a headache thinking about getting a lawyer and I don't really even know where to begin with that.
I've made a claim with my insurance agent and they said it would be recommended that I get a lawyer but couldn't refer me to one. All in all, the worst case scenario is that the dealer fixes it, but like I mentioned above, I'm worried it could be a big mistake in the long run.