[sirwilliam]

Well I know Dan is a good guy and all but I am not happy. I put in an order last year (roughly 3 months ago) for a little STi carbon fibre emblem. I kept calling and checking...stopping by as well. So I finally find the message on the answering machine at home saying that it came in but I didn't get home until 9PM so it was too late to call. Anyways, I call them this morning and what was said to me, "William? Hi, yeah...the emblem came in but b/c we didn't hear from you we sold it to a guy yesterday night." :shock: ...so I wait an extra month for this emblem that the order was put in by me and they give it to a guy that walks in off the street b/c they didn't hear back from me that night? really!...well I told the guy not to bother getting me another one and I will take my business somewhere else...besides I can get it cheaper than they sell it anyways, but it was just convient for me b/c it was right down the road from my work and thought they could use my business but I guess I was wrong.
UPDATE FARTHER DOWN

 

[VSB XT]

edit.

 

[sirwilliam]

Dude, I know how you feel! Just not about Mach V.

It just really peeves me. I mean they said 6-8 weeks to get it in...so ~3 months later it gets in and they can't wait a day whereas I had to wait how much longer?

 

[DonutKing]

Dude, I know how you feel! Just not about Mach V.

why do i think i know where u are goin with this? :lol:

 

[VSB XT]

Dude, I know how you feel! Just not about Mach V.

why do i think i know where u are goin with this? :lol:

I don't know... :lol:

 

[DonutKing]

LOL

 

[Mach V Dan]

Hi William,

I'm sorry you had a bad experience. Why don't you come by the shop, introduce yourself, and I'll see if we can get you something else that you might be interested in? I don't want to see anyone go away unhappy.

--Dan
Mach V
FastWRX.com

 

[sirwilliam]

Well, I stopped by MachV to talk to Dan before work this morning. He appologized as well as the other clerk/guy who placed it in the display case which it ended up getting sold. Dan is a good guy just like everyone says. He said he would order me another emblem and I am sure he will knock some off the price for the ordeal I went through waiting for the first one.

So, all-in-all they are good in my book again. +1 for Dan and MachV.

Also, he has a JDM set of rain guards for the SF forester. FYI to anyone with an SF but that doesn't help me b/c I have an SG.

 

[GTP]

If you can't find Dan at Mach V or if he's not around ask for Will. Both good guys.

 

[Mach V Dan]

sirwilliam, thanks for stopping in. I enjoyed talking to you. I hope everything goes well for you and your family.

--Dan
Mach V
FastWRX.com

 

[sirwilliam]

UPDATE:

Well, I stopped by MachV to pick up my new badge. Dan had gone out of his way to rectify the whole situation w/ me. Thanks Dan. I will definitely be doing business there again.

 

[SubaruGirl]

+1 for Mach V! They have always been great to work with. I am sending my boyfriend down there to get a tune very soon.

Jackie

 

[Aleksey]

+1 for Mach V! They have always been great to work with. I am sending my boyfriend down there to get a tune very soon.

Jackie

Hmm ... will your boyfriend himself be getting a tune? Hey, Dan, should we now call you Doctor? :lol:

 

[Mach V Dan]

Hmm ... will your boyfriend himself be getting a tune? Hey, Dan, should we now call you Doctor? :lol:

Dr. Dan. I like the sound of it...



--Dan
Mach V
FastWRX.com

 

[AJ711]

Brought my 03 Forester to Mach V for demount of existing tires, mounting new tires, balancing and 4 wheel alignment. First off, they allowed me to drop ship the tires from Tire Rack directly to them. With some great timing from Luke (yet another plug) I was able to drop the car off in the morning and had it ready to go by the time I left work.

So good was their timing that I got behind my own car out on its test ride on my way to the shop from work!

All told, the Foz runs great. Well balanced, steers straight and nothing out of the ordinary. I know this is all a part of general customer service, but sometimes that can be hard to find from tire places.

Great prices, great service and a pleasure to deal with. They run a quality show and are well worth the time and effort to do business with them. Even better that they're in my proverbial back yard. A pleasure doing business with them, and I'll be coming back for sure.