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Impressive service by Subaru

7086 Views 5 Replies 5 Participants Last post by  subiesubieDOOO
I take my Forester to Subaru Superstore of Chandler (AZ) for service and have always been impressed with the facility and service. On the last visit they marked on my print out that the Battery needed replacement. I really didn't read that until I found myself stuck in YellowStone with no cell-service surrounded by wildlife when it indeed died completely. Waited hours for the Forest Service to give me a jump and they directed me to a location out of the park to get a new battery.

I called SOA after I got back and was on the phone with someone in minutes and they said send me an image of the invoice and we'll reimburse you. Sure enough within the hour ( or less ) I got an Email advising the check was printed and in the mail.

I'm pretty impressed with that for sure... and yea I called the Superstore and let them know that they faulted in not replacing that battery then and there. Would have saved me 6 hours for sure.
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Yes, the battery is covered under the Subaru 3 yr/36,000 mile warranty.
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