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2005 Forester XT
279 Posts
Discussion Starter #1
A week or so ago I took my 05 FXT in to Faulkner subaru/mazda out of Mechanicsburg, PA, to have my vf39 and uppipe installed because I didnt have the time to do the installation myself. The staff there accepted my request when three other local dealships would not even consider it. Additionally, the staff was very friendly and professional and left an excellent impression. I was so satisfied with the superior service that I wrote the following letter to Subaru of America in hopes that they recognize the staff for their exceptional customer service.

To whom this may concern,

I'm writing to inform you of the exceptional service I recieved from the staff at Faulkner Subaru/Mazda out of Mechanicsburg, PA. I required a unique service which involved the installation of MY05 STi parts (specifically a vf39 turbocharger and uppipe) into an MY05 Forester XT.

After speaking with the service manager and explaining my request they agreed to perform the installation despite the risk of voiding the vehicles warranty and potentially causing long-term damage.

Ryan, another service manager, did an outstanding job of spearheading the installation, coordinating rental car services, and completing the job within the same day. Additionally, rather than delivering my vehicle to front of the dealership upon completion, Ryan asked that I inspect the vehicle inside the service bay to insure the job was completed as per my request before they removed it from the bay.

The outstanding customer service and willingness to help directly reflect the superior quality and knowledge of the Faulkner staff. When I asked three other local dealerships to perform the same task, my request was not even considered in fear that they would be liable if anything went wrong. However, the Faulkner staff went above and beyond my expectations for customer service and have effectivly set the standard for Subaru dealership sevices. I certainly hope their efforts and services will be properly commended by Subaru.

Zach, a loyal Subaru customer
If anyone else lives within the central PA area, I would highly recommend directing you business to the Faulkner staff. There are alot of dealerships that perform admirably but I wanted to share this experiance on the forum as they honesty went above and beyond my expectations!

Premium Member
2003 XS 5MT / 2015 2.5i Touring
213 Posts
This is a very brief review we posted on Google review about this dealership. I have reached out more than several times after the post and no response at all.

We purchased a 2015 Subaru Forester in May of this year and had a great pre-sale experience, and purchasing the vehicle was a breeze. Lots of communication via text, email, and telephone between us and the team at Faulkner. A couple of issues--windshield chip and cabin air filter--were addressed after the sale and we were compensated by the dealership. However, we had to put an additional $2,000+ into the vehicle almost immediately for issues the dealership should have addressed or made us aware of. Our email message to the two sales managers sent on 11/08/2019 (and resent on 11/13/2019) has remained unanswered.

Even if there's nothing more the dealership can do to help, we feel we should have received a response. Our 3 star-experience is based on great salesmanship but poor communication after the sale. We recommend having a pre-purchase inspection completed by a local mechanic outside of the dealership to make sure you're getting what you're paying for. Typically, that is our normal practice, but we were purchasing from out-of-state and just took their word for the vehicle's actual condition.
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