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2010 Forester Automatic
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Discussion Starter · #1 · (Edited)
I'm a big Subaru fan, I have 2 Foresters in my garage. I passed on my older 2004 to my son who is now in college while I have a 2010. They were both acquired used because I could not afford new.

However, I have an issue with the driver's seat on my 2010. First, the back rest lumbar adjustment broke a few days after I got it. It just makes a clicking sound when I try to engage. And then, something broke under the front side of the cushion where my thighs rest because it is now tilting downwards towards the front.

I am not a heavy person, so I am surprised that this broke easily. I believe that this shouldn't be a wear and tear issue because this is the first time I have heard of such an issue with a not so old model. I am worried about the repair cost being a humble state worker and I am reluctant to have to pay for anything since I think this is a quality issue.

I wrote to Subaru America. They said they will not provide me assistance.

Any advice? Anyone knows the Japan HQ email?
 

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Sahuarita, AZ 2018 Forester Limited
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Your tilted seat cushion could be a broken weld on the seat cushion frame. That was a known but isolated problem on some 2009-2010 Foresters including mine. Read about it in this thread:

Driver's seat collapse
 

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Wow, thanks so much for sharing! I read all of it! I have the very same symptoms including the one about the lumbar adjustments.

Now, I am a bit disappointed with SOA. It seems this is a common problem and unfortunately mine came out past the 100k miles mark. And, the nerve of them to tell me that they are not going to give me any assistance.

I wonder what options do I have at this point?
 

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Discussion Starter · #6 ·
Your tilted seat cushion could be a broken weld on the seat cushion frame. That was a known but isolated problem on some 2009-2010 Foresters including mine. Read about it in this thread:

Driver's seat collapse
I wrote to SoA again referencing the thread to show that others had the same issue and received help. They said the next tier will address my concern. I have also filed it at NTHSA.
 

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Discussion Starter · #7 ·
SoA contacted me. They requested to have my car diagnosed at a Subaru dealership. They also reimbursed my $150 diagnosis fee (currently in process).

Findings were that, as expected, a weld failed on the bottom frame which also affected the lumbar adjustments.

I forwarded the diagnosis to SoA. I'll keep this forum posted. Thanks everyone!
 

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Sahuarita, AZ 2018 Forester Limited
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Sounds like you are making some progress. Mine was also past the 100k mile mark but at many years less than yours. Keep us posted.
 

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Discussion Starter · #9 ·
SoA said they will pay for all the repair expenses!

Thanks for all the information and help here!
 
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