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Sahuarita, AZ 2018 Forester Limited
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Discussion Starter · #1 ·
A little over a year ago I had to have several wheel studs replaced because of seized lug nuts. Discount Tire (DT) admitted it was probably their fault and sent me to a repair shop to have the studs replaced at their expense. Inconvenient but nothing out of my pocket. Same thing happened again on the next tire rotation with another lug nut/stud so I stopped going to that particular DT location. Since then my niece drives this car (2010 Forester) and she took it to the original DT for a rotation last Friday. Yesterday she had a flat and when changing the flat tire another stud broke!!

In looking at her DT receipt, they torqued the lug nuts at 80 foot pounds. However, the Subaru owners manual specifies 58-72 foot pounds. So perhaps this is why I have had stud issues several times recently after DT rotations.

Question, is 80 foot pounds enough extra torque to cause the lug nut to seize and the stud to break?
 

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2018 X3 M40i / 2016 X3 xDrive35i
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SH's call for 72 ft lbs whereas the SJ calls for 89 so I can only assume the lugs are softer on the SH. The DT by me uses an actual torque wrench and are very good about it but I've seen places use torque limiting sockets to hit their "80 ft lbs" because that's what one of the colored sockets lines up with...I've always questioned whether or not those things are accurate. I'd be pretty shocked though if 8 ft lbs give or take was enough to cause them to break.

I wonder if it doesn't have more to do with the threads being stretched from past over torquing which has weakened them all and they'll all need to be replaced.
 

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2000 Forester 4eat
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116 Posts
I had Discount Tire break 4 wheel studs on my car. They wanted me to take it to their shop. I said no, I'm taking it to Subaru. It took them 4 times to not break them with Subaru charging about $50 a pop. DT reimbursed me each time. I also now watch them while they are working on my car.
 

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Sahuarita, AZ 2018 Forester Limited
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Discussion Starter · #4 ·
My niece took her Forester to an independent Subaru-only shop who replaced not one but two studs on the wheel that had the flat. The shop also mounted her new tire which DT refused to do with the broken stud.

Today I took her $53.21 bill from the repair shop and presented it to guilty Discount Tire store that did the recent tire rotation. They readily reimbursed the $53.21 without any pushback. I have to give them credit for owning up to it. I have since learned that the repair shop did not check the lug nuts on the other three wheels, so I may be going back to DT well again if more damaged studs are found.

I showed DT the 2010 owner's manual that indicates the lug nut torque spec as 58-72 foot pounds, and the DT tire rotation receipt which indicated they torqued at 80 foot pounds. The DT rep says that Subaru has updated the torque spec to 80 foot pounds for the 2010 model year. Any suggestion on how I can verify this torque spec "update"?
 

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2017 base model manual 6 speed
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Hi @ForesterBill,
I think that they need to show you the update from Subaru, not you look for proof of it, since you as an owner the responsibility is to follow the owner’s manual.


Sent from my iPhone using Tapatalk
 

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I had to deal with this yesterday. The shop they sent me to didn't have the parts to do it.

I ended up spending an hour doing it myself after picking up the new studs/lug nuts. The location I went to coughed up $20 for my time/inconvenience.

When I went back this morning the manager verified everything to be done by hand and torque settings at 72.

Luckily I had the time to deal with this. =/
 

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2018 Forester XT Touring
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I have no doubt that some tire change shops play fast and loose with the lug nuts. However, I did it once too on my STi, and it really took almost no amount of abuse to do it either, I was shocked when it happened so easily.
 

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Sahuarita, AZ 2018 Forester Limited
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Discussion Starter · #9 · (Edited)
When Discount Tire broke a stud the first time, they sent me to a repair shop across town which was a bit of an inconvenience. Then I found out that I had to make an appointment which was big inconvenience as I had to wait several days and drive another 50 miles roundtrip. While the repair shop was removing the wheel, they discovered another damaged stud on the same wheel and had to send out for another stud which took an hour to be delivered. After they replaced the two studs I asked the repair shop to check the other three wheels and they found yet another damaged stud. Another hour went by while they sent out for another stud. The shop billed DT for all three studs but Discount Tire's carelessness cost me over five hours of inconvenience that day. I've been a repeat Discount Tire-only customer ever since I moved to Arizona 14 years ago but I'm probably going to go with Costco or another tire dealer from here on out.
 

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Tire & Wheel Specialists
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We apologize if you have had an issue in the past with a stud. The tire techs are trained in how to properly care for lugs when torquing the studs and use specialized equipment so that the studs are not over torqued and then checked by hand with a torque wrench. That being said there are times when a stud could be damaged prior to them taking the tires off or during the process. If it happens the local store will step up and do what they can to make it right.

If you happen to have a torque spec noted in your manual I would suggest speaking to the local Store Manager in advance and request the wheels be torqued by hand to the specs noted.
 

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Discussion Starter · #11 ·
I showed DT the 2010 owner's manual that indicates the lug nut torque spec as 58-72 foot pounds, and the DT tire rotation receipt which indicated they torqued at 80 foot pounds. The DT rep says that Subaru has updated the torque spec to 80 foot pounds for the 2010 model year. Any suggestion on how I can verify this torque spec "update"?
I went to my local Subaru dealer a couple days ago to see if they could shed any light on this discrepancy. The service advisor knew nothing about an update to the torque spec so he went out to the shop and checked with his lead technician. Neither had heard of any update to the 58-72 foot pound spec in the owners manual. So it remains a mystery as to why Discount Tire over-torques SH's to 80 foot pounds.
 

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19 19 Touring, 17TrgXT CVT
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Thanks for the heads up. I have had excellent service with Goodyear when I switched to Goodyear Weatherreadys for an All- weather tire for our 17XT. Going to go back to them for the 19 Touring when ready unless Michelin comes out with a Cross Climate in 225/55 R18. That's surprising the experience you are having with Discount Tire. They are highly rated by Consumer Reports (tie high score of 90 with several other retailers)
 

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Sahuarita, AZ 2018 Forester Limited
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Discussion Starter · #13 ·
DT's CR rating is one of the reasons I kept going there over the years. I have used them exclusively for tires on multiple cars for the past 14 years. Other than some minor nicks on my rims, this is the only major problem that I've had with them and it has happened THREE times in the past year involving SIX wheel studs on our 2010 Forester.
 

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That's really bad. Could be inexperienced techs, poor training due to tight labor market and turnover. You guys above that have had these issues should be PMing the Discount Tire Rep on the board here with details on the Shop, Manager, etc. and give them a chance to make it right
 

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Sahuarita, AZ 2018 Forester Limited
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Discussion Starter · #15 ·
So far Discount Tire has made it right by paying for the stud replacements but it's been a big inconvenience each time because I have to go elsewhere for the reapirs. Needless to say I'm very reluctant to go back to DT for rotations and/or new tires as a result of this bad experience.
 

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So far Discount Tire has made it right by paying for the stud replacements but it's been a big inconvenience each time because I have to go elsewhere for the reapirs. Needless to say I'm very reluctant to go back to DT for rotations and/or new tires as a result of this bad experience.
I just picked my 2017 Subaru WRX STI from Discount Tire. Dropped it off for a tire light on and balancing. Went to pick it up and they handed my the lug nut on the snapped stud. They told me they can’t fix it and gave me the address to a shop 30 miles away for me to take it to get it fixed. What the heck? I don’t have time to be on the road as I work full time and I’m a full time student. I’m very disappointed with Discount and I’m thinking about not taking my car there again.
 

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2020 Subaru Forester Premium
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I have heard this same complaint on other forums from other car owners.

I have a hard time with cheapest prices if the service is garbage. Glad I opted for a local shop when I bought tires. Extra money well worth saved aggravation.
 

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2019 Forester Limited
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I think it all depends on the manager of your local discount tire and whether he/she instills best practices. Ours is consistently good. I was pleasantly surprised to see final torque done by hand the first time I used visited ours. This after multiple problems over the years at competing local tire shops. They’ve been great.
 
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