If the dealer's computer analysis led to a warranted repair, pretty sure the diagnostic fee should be included. Of course it's gravy for the dealer to say that it isn't. Yes, I would make a stink about it. BTW, it's not just 90 bucks for you...it's 90 "after tax" dollars for you. So it's really costing you about, say, $120. Divide that by what you make per hour, and that's how many hours you worked for the service manager. Go over his head. They don't like negative feedback from SOA. Forget the BBB, they can't help you. Good luck, go down swinging,
Steve
09 2.5X AT
Steve
09 2.5X AT
