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2021 Forester
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Discussion Starter · #1 ·
Hello. I purchased a 2021 forester (2.5 i-S ES CVT) in February. Sweet ride with no issues, as I would expect of a new vehicle.
till today! after a short trip this morning i notice smoke from the engine. I popped the hood, got my face filled with smoke and a sweetish burning smell. I have no idea what caused it. And there was also a blue liquid (coolant probably) dripping beneath the car. There are no warning on the dash.

support from Subaru has been good. They collected the vehicle and shared that they think it might be the water pump, but will proper advise tomorrow. I am sure they will solve whatever this is, but what I wanted to determine if anyone else experienced a similar issue, and should I be concerned that a new car has given me such an issue?
crap happens I know, and nothing is perfect but I just wanted to get a sense from a forum of experienced Subaru owners.

thoughts?
 

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2014 2.5i Limited CVT
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3,172 Posts
Sometimes, things just break. As it will be covered under warranty, you shouldn't have any issues.

Your best bet would be to use the "SEARCH COMMUNITY" field above (near the top of the screen) and see how many others have posted.

I cannot honestly recall seeing any/many posts about the water pump failing.
 

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2019 Forester Sport Plus
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68 Posts
All new cars makes / models can have something go wrong with them. I haven't heard of the water pump going on a new Forester so it is not a common issue.
What makes one manufacturer a cut above all others is the way the make handles the problem when it happens, not that the problem occurred in the first place. One reason I got a Subaru is their reputation for customer service if something goes wrong. If it was a Landrover, Mercedes's, and a lot of other makes you would have a battle ahead of you.
 

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2019 Forester Touring
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134 Posts
support from Subaru has been good. They collected the vehicle and shared that they think it might be the water pump, but will proper advise tomorrow.
Honestly, that is all that really matters right there. I know it sucks that you have a new vehicle and this happened but that's what warranties are for. You'll get a loaner and your car back in a few days, maybe a week at most.

Anecdotally, below is the last thing I saw while stranded on the side of the boulevard when the transmission seized/died in my new and only a few months old '18 non-Subaru with less than 14k miles on it. The manufacturer's 800 number told me 4+ hours to send a tow truck on a Saturday afternoon here in Los Angeles, less than 15min from a dealership to boot.
Meanwhile, AAA took 12 minutes, even apologized for taking that long!

I ended up with a '19 Touring a few months later and that was it. I hope this works out well for you and I think we'd all love to know how it goes with your new Foz. :)

Speedometer Car Trip computer Motor vehicle Tachometer
 

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2017 Forester XT Touring
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626 Posts
I cannot honestly recall seeing any/many posts about the water pump failing.
When I was getting the head gaskets replaced in a 98 Forester at a local independent Subaru specialist shop, the owner told me he's never seen a water pump failure in a couple of decades of working on Subarus. He said it was up to me to decide if I wanted the water pump replaced at the same time as the gaskets and timing belt. He said he prefers to do it, but always offers his customers the option if they might need to save $100 or so.
 

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2021 Forester
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2 Posts
Discussion Starter · #7 ·
UPDATE:
Thank you for feedback. I really appreciate it.

It turns out that this was a factory defect, where the "gasket" on the water pump housing was factory fitted incorrectly. It was fitted upside down. The gasket started to wear, and the anti-freeze started to leak, and also caused the smoke I was seeing. However the vehicle did not register any over heating hence no dash warnings.
I still can't believe that it was fitted incorrectly, especially given the Japanese attention to detail and quality.

Subaru was just as surprised, and will now replace the gasket, and do a full quality inspection. Apparently to do this gasket change, they even had to take down the exhaust system.

They are saying all the rights things to provide me with the assurance that this was a once off, but I still have a little doubt, seeing that you don't really want to hear such news about a brand new vehicle.

Thank you again.
 

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2014 2.5i Limited CVT
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3,172 Posts
There are many times that minor swaps happens in mass-production settings.

When I was in my 20s, I managed a rental car location that carried 95% Chrysler vehicles; lot full of K-cars and all the subsequent K-based models. We had a Plymouth Reliant that was badged externally as a Dodge Aries, but was internally badged and legally registered as a Reliant.

On a personal Chrysler product, a Y-shaped motor mount was installed backwards and caused the engine to be twisted off-center by some minor degree that caused extra wear on the transmission, causing numerous fault conditions for the (then) new A604 Ultradrive transmission. A dealer found the issue about 6 years later and a new crate engine and transmission was installed and never had a transmission problem again after that.

A friend had an early Honda Accord (early 80s) and the shop she used to use installed the wrong oil filter. It fit snug (but not perfect tight) and when she was driving, it leaked the oil out of the car and - basically - she had a 1.8 liter paperweight.

Point is - stuff happens. In many cases, it is rare, but it happens.
 
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