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2017 Forester
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14 Posts
Starlink support had very good logging. I recently had to query them and they were able to see everything that has happened through them.
 

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2019 Forester Touring
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42 Posts
did you buy the car used? it sound like starlink to me, cause i have one. when I remote start my car to warm up a little in the winter time, it start with a beep, then engine starts and all doors will be locked. and if i don't get in my car to press the start engine button fast enough, the car will turn off again. it sounds like some one has remote control of your car, maybe previous owner..
 

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I have a 2019 Forester that just started itself multiple times while sitting in a garage. This happened at four times that I know of. It begins with a beep, then starts. Run's for about a minute before shutting itself off. Couple of minutes later it repeated. I moved the key fob's at least 50 ft away and it still happened. I had to disconnect the battery to stop it. What could cause this?
It could be circuit board. I had similar problem with Chrysler car .
 

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2015 Forester
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96 Posts
I think I'm being convinced to not buy the upper levels and have to deal with the Starlink "security" stuff.
 

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79 Posts
No biggie, even if the running car fills your home with carbon monoxide.
WOW ! One safety concern after another !!!! SO FAR ... this is the only issue I've seen here on this Forum that I have NOT experienced ... but maybe that is because I pulled that fuse a year ago to reduce dead-battery "dark-current" ... and I had an after-market remote-start added at my SUbaru dealer when I bought it. As such, it ( a DEI dealer recommended after-market type) has always worked when I wanted ... and has not tried to take my SUbaru back all by itself ! But maybe that is because I also carry a Garage Opener Remote in mine ... instead of having the Garage programmed thru StarJinx !!!!!
 

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It is possible that when you pulled your car into the garage it automatically shut down then you did not turn it off (if you have push button start). Then after a period of time it auto starts like it would do at a long red light.
 

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2019 Forester Touring
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902 Posts
Some people think that an unattended car starting “on its own” is a new phenomenon, but it isn’t.

This has been an issue in hybrid cars for a decade, when drivers pull into a garage when the vehicle is under battery power, then neglecting to turn off the ignition due to distraction, etc... when the battery reserve drops below a certain level, the car starts the engine to recharge the battery.

Back about a decade ago, a retired co-worker and his wife died from carbon monoxide poisoning because they parked their Toyota hybrid in their garage and lowered the door (they lived in a condo, with the living area above the garage) without turning off the ignition, as I described in the above scenario.

They were found later because friends that couldn’t get in touch with them suspected something was awry...

 

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Discussion Starter #29
Update, Still trying to resolve the account issue. Have not been able to register the VIN or create an account at Mysubaru. I think I am making progress. Evidently Subaru doesn't trust their Dealerships. My dealership has been trying to fix the problem without success. Today I finally contacted Subaru support directly and had to send documents to them for proof of ownership. This still could not resolve the issue yet, said it is going to take a few day's. It is amazing to me that no one seems to have the authority or ability to fix this problem. I can't imagine what will happen when the cars are self driving. Might have to start locking the garage door:)
 

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2019 Forester Touring
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902 Posts
I don’t think any of us would feel very comfortable allowing hundreds of dealerships across the country access to change, modify or even set-up accounts in a system that basically could be used by anyone to Hi-Jack our vehicles... I certainly wouldn’t... And I won’t even begin to go into the legal liabilities and how that would come into play...
 

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2012 SH Manual Diesel
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509 Posts
Might have to start locking the garage door:)
One of the first auto start/auto drive systems (which was fitted to an 80’s era Pontiac Trans Am), had numerous command problems.

Although they successfully managed to set the owners details correctly, the system was somewhat recalcitrant. The auto start/drive system, was able to correctly identify the owner each time. But on occasion, would question or ignor the owner’s command/requests (but could have been a device pairing issue. The system used a watch, opposed to key fob). So, maybe Starlink needs to review the early 80’s technology, to get their customer designation back on track.

However, Starlink must pay very close attention to the system’s object avoidance capability; otherwise cars will be driving through garage doors, across the Nation. Case in point; the owner of the Trans Am (Michael Knight), would have spent thousands on repair bills, and legal suites, as it wasn’t uncommon for his car to drive through a walls, garage doors, and even run people down. 😜
 

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Update, Still trying to resolve the account issue. Have not been able to register the VIN or create an account at Mysubaru. I think I am making progress. Evidently Subaru doesn't trust their Dealerships. My dealership has been trying to fix the problem without success. Today I finally contacted Subaru support directly and had to send documents to them for proof of ownership. This still could not resolve the issue yet, said it is going to take a few day's. It is amazing to me that no one seems to have the authority or ability to fix this problem. I can't imagine what will happen when the cars are self driving. Might have to start locking the garage door:)
I think you essentially have proof your car's VIN was registered to a different owner, by another dealer or perhaps your dealer. Another dealer could have had the car on their lot before transferring it and still have the VIN listed somewhere. Subaru cannot just blindly trust that the dealer who made the mistake is now correct. The other owner is probably trying to start the car and assuming that the system just doesn't work, and no one has yet noticed that the VIN on their Starlink account is incorrect.
 
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