Subaru Forester Owners Forum banner

1 - 18 of 18 Posts

·
Registered
Joined
·
19 Posts
Discussion Starter #1
2019 Premium
If I try to use voice control (Bluetooth only again) to make a call, system says no number. When I check settings - phone - download address book is off. I turn it on, but a few days later it might be off again. I just had my first service and asked about software updates. They said there was a radio update and they applied it, but I still see the issue.
Its fine when its hardwired..Android Auto, but sometimes I just want to use Bluetooth for a quick drive.

Has anyone seen this or have an idea how to fix it?
thanks
herb
 

·
Registered
Joined
·
4 Posts
I have a new 2019 Subaru Forester Premium, when connecting my phones via Bluetooth the phonebook/contacts do not download, I contacted Subaru America direct and received the following response from one of their Customer Service Reps::: I was just made aware that we have a software update coming out by the end of this month that should address the loss of the phonebook download. Once it is available we will let you know so you may perform the update and correct this concern.::: I am going to contact them again a week into September to see what they say...!!
 

·
Registered
Joined
·
19 Posts
Discussion Starter #7
I have a new 2019 Subaru Forester Premium, when connecting my phones via Bluetooth the phonebook/contacts do not download, I contacted Subaru America direct and received the following response from one of their Customer Service Reps::: I was just made aware that we have a software update coming out by the end of this month that should address the loss of the phonebook download. Once it is available we will let you know so you may perform the update and correct this concern.::: I am going to contact them again a week into September to see what they say...!!
Awesome...thank you.... Please post here when they let you know... I would love to get this on mine as well!
thanks
herb
 

·
Registered
Joined
·
4 Posts
Awesome...thank you.... Please post here when they let you know... I would love to get this on mine as well!
thanks
herb
I just heard from Subaru of America... there was a software update for the head-unit released on 8/21 which should address the problem of the address book/contacts not downloading during Bluetooth sync... I have an appointment with my dealer on 9/10 to have the update done... will let you know if it works!!
 

·
Registered
Joined
·
3 Posts
Thank you for posting this, Herb! Just got a Forester two days ago and couldn't figure this one out. I was searching high and low on Google (frustratingly), but I'm glad to hear I'm not alone. I'll be contacting the dealer to ask more about the update everyone on here mentioned. Cheers.
 

·
Registered
Joined
·
29 Posts
Thank you for posting this, Herb! Just got a Forester two days ago and couldn't figure this one out. I was searching high and low on Google (frustratingly), but I'm glad to hear I'm not alone. I'll be contacting the dealer to ask more about the update everyone on here mentioned. Cheers.
Update not needed. We got our 19 Forester Sport on Friday and had the exact same problem. Tried for two days to get the bluetooth to work with phonebook and messages on my Android phone (Galaxy 10+) all you need to do is update/reboot the radio i.e
STARLINK system. Let me run out and see exactly where we found this setting and I will post instructions.
 

·
Registered
Joined
·
29 Posts
Rebooting your Starlink/i.e. bluetooth radio so that your phonebook and messages are recognized.
1. Turn on Starlink/home unit
2. Press your home button (little house shaped button)
3. Press Settings on your homescreen. (App box with Grey circle and gears)
4.Press General on the bottom of the screens choices.
5. Scroll down on the right hand side of the screen to the very bottom of choices. Second from the last choice is "Factory Data Reset". Push this and the Starlink system will reboot.
6. Reload your phone via bluetooth and it may take a few minutes but at this point it should load all your phone information.

I hope this works for you all. It took us a long time to find the solution but it has been working great ever since!!
Let me know if it works or if you have other questions.
GOOD LUCK!
 

·
Registered
Joined
·
19 Posts
Discussion Starter #14
I just heard from Subaru of America... there was a software update for the head-unit released on 8/21 which should address the problem of the address book/contacts not downloading during Bluetooth sync... I have an appointment with my dealer on 9/10 to have the update done... will let you know if it works!!
Thank you...
Please followup and let us know how this works!
herb
 

·
Registered
Joined
·
19 Posts
Discussion Starter #15
Rebooting your Starlink/i.e. bluetooth radio so that your phonebook and messages are recognized.
1. Turn on Starlink/home unit
2. Press your home button (little house shaped button)
3. Press Settings on your homescreen. (App box with Grey circle and gears)
4.Press General on the bottom of the screens choices.
5. Scroll down on the right hand side of the screen to the very bottom of choices. Second from the last choice is "Factory Data Reset". Push this and the Starlink system will reboot.
6. Reload your phone via bluetooth and it may take a few minutes but at this point it should load all your phone information.

I hope this works for you all. It took us a long time to find the solution but it has been working great ever since!!
Let me know if it works or if you have other questions.
GOOD LUCK!
Thanks...i am not sure if this is the same issue. I see the phonebook down download button continually turning off!
When its on its fine...but its turning off all the time...is this what you were seeing?
thanks
herb
 

·
Registered
Joined
·
29 Posts
Thanks...i am not sure if this is the same issue. I see the phonebook down download button continually turning off!
When its on its fine...but its turning off all the time...is this what you were seeing?
thanks
herb
Ours wouldnt download at all. But I would try the reboot it seems to solve most of the problems.
Hope it works.
 

·
Registered
Joined
·
4 Posts
I just heard from Subaru of America... there was a software update for the head-unit released on 8/21 which should address the problem of the address book/contacts not downloading during Bluetooth sync... I have an appointment with my dealer on 9/10 to have the update done... will let you know if it works!!
Well..... that was a busted flush.... went to the dealer today and informed them that I had been advised by Subaru America that there was supposed to be a new update for the head unit released on 8/21.... well... after an hour the rep came back and advised that there was no new update and that my system was up to date (strange considering this is the first time I have taken the vehicle in since I picked it up at the end of July!!)... they said that they have ordered a new head unit to see if that helps.......will see....
 
1 - 18 of 18 Posts
About this Discussion
17 Replies
6 Participants
Jaktar
Subaru Forester Owners Forum
We’re the best Subaru Forester Owners Forum to talk about the best years of the Subaru Forester, modifications and reliability history of the Subaru Forester.
Full Forum Listing
Top