Holding the steering wheel at the top is dangerous, deadly and improper. Subaru pushes safety. Users have less control of vehicle and yes, airbag deployment can cause additional injury when you are operating the vehicle improperly.We just pickup up our '19 Forester Limited last week and the heated steering wheel is not what we expected. It's heated at the bottom and as high as the 2 and 10 o'clock positions but not at the top. The dealer told us they stopped heating the top because when the air bag deploys, it could result in broken fingers. Not sure I agree, but at least the '19 engine does NOT shut off after remote starting and any door is opened. That is the dumbest feature and one I have to live with on my leased '17 Forester Premium for another year.
Also...., I called Stamford Subaru to order a Subaru Gold 10/100K zero deductible warranty from Luke and was told he left for another Subaru dealer as of Monday. Luke is a good guy to the Forum members so I decided to wait until we all find out where Luke went and check their price. Stamford Subaru still offers it for $1750. which is the best price I have found after calling several dealers. My dealer quoted me $2175 and won't discount. I bought the car for $3285 off list ($31,800 cost / $35,085 list) or about 9.5% off, plus tax, etc.
That is my experience as well with my 2020 Touring.The 2019 manual shows that the top of the steering wheel between the 10:00 and 2:00 position is not heated. Like others have mentioned here, my 2019 gets the warmest at the 10&2 positions where the grip 'humps' are. The lower half of the steering wheel gets warm, but nowhere near as warm as the 10&2 humps. So I guess that's 'normal'.