For any new folks to the forum looking to get this issue addressed, my dealer was also reluctant at first to install the upgrade. I had to come back with the TSB ryanb has linked above. If you have a non-navigation headunit the dealer is pretty much the only way to update the firmware. I would advise that you print out the TSB, walk into your dealership and tell them you emailed Subaru of America and they sent you this TSB and said to take it to your dealer and have them install it. At that point they pretty much don't have an option other than to perform the TSB. After doing that my headunit has worked flawlessly for almost 4 months now.I think the current software is one described in this TSB from November. I think there was a more recent software update that they later pulled. When I emailed SOA about a month ago, they told me they were still working on updated software. AFAIK, they haven't actually released anything new though.