I had the same problem with my 2014 Forester soon after getting it. I checked with the dealer and they told my that removing the cables from the battery and holding them together for 10 seconds is how they would fix the problem. I took care of it myself. I would rather do it myself than having the inconvenience of having to take it to the dealer. If it's due for some maintenance, then you might as well have them take care of the liftgate when the maintenance is done.Thanks, everyone, but Neally's suggestion didn't work. I'll try the fuse, but I'm not eager to mess with the battery. I think it's back to the dealer for me.
:woohoo:I've come across a Technical Service Bulletin that addresses the problems reported in this thread.
Hope this helps those that are still dealing with this issue. :wink:
Surprised to hear you are having this problem. Supposedly Subaru has a new module that fixed the "3 beeps" problem as of August 2013 and I would have thought yours was made well after August if you have only had it for a month. Maybe the problem is not really fixed???? IDK.Less than 30 days and I have had the auto lift gate fail. First trip to Reno Subaru and they reset the door lift by unplugging PRG Control Module and clearing the error codes on computer. I am waiting to see if they will replace the poor quality 2014 part with the Subaru recommended replacement. Otherwise it will be the Lemmon Law solution, hope I don't have to take that route.
You couldn't open it at all?Our '14 was made Dec 2013, happy to report I had the beep-beep-beep problem this morning.
Couldn't unload the stroller from the trunk.. not sure what to do now. I'm going to have to re-read this whole thread when I get home.
Why are u sending this issue back to the start of this thread?????
TSB# 07-08-13 Dated: 10/31/13 APPLICABILITY: 2014 Forester Models SUBJECT: Power Rear Gate (PRG) Inoperative, Incomplete Initialization Procedure.
The real deal is that this thread started back on 9/9/2013 and this is the resolve?
The Manufacture should be well aware of this issue by now and should be assisting the customers with a fix of this issue not a DIY fix!
I have owned my Forester since 2/24/2014 and just started having issue with the PRG. I will start the paper trial with the dealer
and also notify the District Manager for Subaru.
As a collective group we can effect change but rudeness does not get the problem completely fixed. Subaru has a great product and talented
engineers; I sure that they can come up with a permanent fix.
But if you really need a temp fix please the following:
APPLICABILITY: 2014 Forester Models
SUBJECT: Power Rear Gate (PRG) Inoperative, Incomplete Initialization Procedure
This bulletin provides additional information (see TSB 07-76-13R dated 7/8/2013) regarding the PRG system
operation and initialization procedure. If you receive a customer concern of a “beep- beep-beep” sound when
trying to operate the PRG, a likely cause is an incomplete initialization procedure. Initialization occurs any time
the auto closer function operates. It must complete every time the PRG is operated (closed) in order for the PRG
to work properly the next time one of the activation switches is operated. If a voltage drop occurs (e.g. cranking
the engine) during the exact time this initialization procedure is in process, there is a possibility the procedure
will not complete properly and (although securely closed and latched) the PRG system will be rendered
inoperative. During this time, the gate will operate manually however the PRG functions will be disabled. If the
customer’s normal usage pattern creates this condition regularly, a countermeasure PRG control unit has been
developed to remedy it.
COUNTERMEASURE IN PRODUCTION
The countermeasure PRG control module was incorporated into production during August, 2013 beginning with
PART INFORMATION The part number for the countermeasure PRG control unit is 63350SG003.
SERVICE PROCEDURE / INFORMATION
If the condition has been verified and can be duplicated, explain and demonstrate to the customer the operating
characteristics of the PRG system (e.g. wait to start the car until the PRG is fully closed). Starting the car with
the rear gate open is NOT recommended. This is to prevent exhaust gases from entering the vehicle’s passenger
cabin. If the customer understands how the system operates and is able to adjust their habits accordingly, no
further repair is necessary. Complete steps 1-3 of the initialization procedure outlined below. If normal PRG
operation cannot be restored or this condition occurs frequently for the customer, perform the complete
procedure, steps 1-7 to re-initialize the system.
1. With the ignition “OFF”, open the PRG manually using a fluid motion (no light flash or beep should
2. Carefully (slowly) close the rear gate until the first audible “click” of the rear gate latch mechanism is
heard then immediately let go of the rear gate. The auto closer function will then operate to complete the rear
gate closing / latching function. This will also complete the initialization process. If the auto closer function is
inoperative, diagnose per the applicable Service Manual.
3. After the PRG is fully closed, operate either the Gate Opener switch, the Gate Inner (close) switch, remote
keyless access switch or the Interior PRG Open/Close switch to verify the automatic opening and closing
4. If the PRG inoperative condition persists, record the radio station presets (and navigation system favorites,
5. IMPORTANT: Record any codes currently in PRG memory as the next step will clear them. 6.
Disconnect the positive and negative cables from the vehicle’s battery, touch the 2 cable ends
together creating a capacitive discharge which will clear the memory.
7. Reconnect the cables to the battery, reset all radio presets (and navigation favorites, if applicable) then
confirm normal PRG operation.
• If the customer’s PRG usage pattern precludes the ability of the system to initialize upon closing, and
control unit replacement is determined to be necessary to assure customer satisfaction, order and replace the
PRG control unit following the service procedure outlined in the applicable Service Manual.
• If the PRG still does not operate properly, utilize any codes pulled from the system and follow the rest of
the diagnostic procedures beginning on page PRG(diag)-2 of the 2014 Forester Service Manual.
WARRANTY / CLAIM INFORMATION
For vehicles within the Basic New Car Limited Warranty period, this repair may be claimed using the following
Did you you try the simpler version of the reset procedure first?Nevertheless, I just had to reboot my '14 Forester by pulling the battery to fix the trunk door.
Good advice: I have a brand new Subaru 2014 forester Touring. This morning the car was deader then a mackeral. I was lucky I even managed to open the door by some miracle. I called Subaru towing and they towed it to the Dealer. I called the Dealer and asked to speak to the Supervisor in the Service Department and I was told the Supervisors were not available and they were very busy. I spoke with a gentleman who said he worked in the servicing Department but was not a technician and told me not to worry this happens all the time and he just had a car in there indentical to mine with the exact same problem. Happens all the time he said. (what?) I told him my car was on the way up to the Dealership and for the service manager to call me back. I called the Corporate Office and the gentleman I spoke to was very courtesy and professional and gave me a case number and stated he would call the dealer later on this morning to check on the situation. Brand new car I was going to drive on a trip across country but it did not start. As a matter of fact I was lucky to get the door opened but that didn't help the car was dead.Couple more things.
Is your memory height system set in the programming mode?
If your dealership is not helping you to your level of satisfaction, contact Subaru of America and complain... that way they have your problem on record and they will contact the dealership. The dealership will likely be more motivated to help once they find out you contacted SOA.
Sounds like a dead battery.