('14+) Subaru of America / Buyback Program - Subaru Forester Owners Forum
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post #1 of 14 (permalink) Old 06-21-2016, 02:40 PM Thread Starter
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Subaru of America / Buyback Program

i have a 2016 XT Touring, bought in October 2015, and now has 12xxx miles. around mid-may, the CEL came on (among other lights), went to the dealership immediately (still under warranty) and the technicians found a rich code (P0172). they replaced the fuel injectors and gave me back the car. after having it back for less than 1 day, the car stalled 3 times; 1) at a redlight, 2) on the highway during rush hour traffic, and 3) in the parking lot. i quickly realized the idle was set way too low; acceleration was extremely lagging too. brought it back the next day, technician found that my fuel trim levels was -28. a few days later, they replaced the o2 sensors, but unfortunately it did not solve the problem; rich code still there and fuel trims still all screwed up.

the car has been in the shop for 3 total times, for 26 business days, and 30 actual days. i have been provided a loaner car all 3 times.

i am super concerned and looking into lemon laws and criterias i have to meet. i brought this up to the service rep and my salesman. they informed me of subaru's buy back program for situation like this. so i called subaru of america and opened a case for my car. they are sending a "regional tech" out in 2 days to look at my car and see if they can fix it. im not sure whats going to happen next...

but honestly at this point, i am really hoping they just give me a new car. whether it be a 2016 or 2017. is that just wishful thinking or can this actually be attainable?

has anyone been in a similar situation and can offer some advice?

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post #2 of 14 (permalink) Old 06-21-2016, 02:58 PM
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It'll be up to the regional rep, but let me just say that Subaru has bought back vehicles with much lesser problems, as evidenced by this thread.

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post #3 of 14 (permalink) Old 06-21-2016, 06:27 PM Thread Starter
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Originally Posted by pleiad7 View Post
It'll be up to the regional rep, but let me just say that Subaru has bought back vehicles with much lesser problems, as evidenced by this thread.
Wow that gives me hope.
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post #4 of 14 (permalink) Old 06-22-2016, 02:32 PM Thread Starter
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Does anyone else have any advice for me? Something I can say or do to have the scale tip in my favor of getting a new car?
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post #5 of 14 (permalink) Old 06-22-2016, 08:54 PM
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With warranty/lemon-law buyback vehicles it all comes down to documentation and giving the manufacturer time to prove diagnostically that the vehicle warrants buyback. Subaru and the dealer are doing right by you by giving you a loaner and if the field service engineer (FSE) is involved then you're likely getting very close to a resolution. If the vehicle is deemed a lemon by SOA they have the option to repurchase the vehicle back from you at the original purchase price including tax, title, etc but will deduct for vehicle usage (mileage) or offer you a replacement vehicle. In either scenario it is up to their discretion so it's best to be patient and keep the dialogue open between you, the dealer, and SOA and it'll be fine.

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post #6 of 14 (permalink) Old 06-23-2016, 03:33 AM Thread Starter
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Originally Posted by Mook View Post
With warranty/lemon-law buyback vehicles it all comes down to documentation and giving the manufacturer time to prove diagnostically that the vehicle warrants buyback. Subaru and the dealer are doing right by you by giving you a loaner and if the field service engineer (FSE) is involved then you're likely getting very close to a resolution. If the vehicle is deemed a lemon by SOA they have the option to repurchase the vehicle back from you at the original purchase price including tax, title, etc but will deduct for vehicle usage (mileage) or offer you a replacement vehicle. In either scenario it is up to their discretion so it's best to be patient and keep the dialogue open between you, the dealer, and SOA and it'll be fine.
Thank you for your input.
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post #7 of 14 (permalink) Old 06-30-2016, 03:41 PM Thread Starter
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So SOA states that I don't qualify for the buyback program/state lemon laws so I do not have the option to get a new car.

Apparently my 2016 engine is somehow getting the same symptoms and characteristics as the 2014 & 2015 engines (refer to their recall earlier this year). And now they ordered me a new engine.

Sucks.
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post #8 of 14 (permalink) Old 07-01-2016, 05:07 AM
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Apparently my 2016 engine is somehow getting the same symptoms and characteristics as the 2014 & 2015 engines (refer to their recall earlier this year). And now they ordered me a new engine.

Sucks.
Sucks? Are you kidding me? You're getting a new engine. How is that a bad thing? They are going to replace the engine but you want a whole new car. I don't think you are being treated unfairly.
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post #9 of 14 (permalink) Old 07-01-2016, 05:15 AM
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^^^

id wait in line to get a new one every year. if it was up to me.
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post #10 of 14 (permalink) Old 07-01-2016, 06:10 AM Thread Starter
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Sucks? Are you kidding me? You're getting a new engine. How is that a bad thing? They are going to replace the engine but you want a whole new car. I don't think you are being treated unfairly.
It sucks cause I didn't expect for my 8 month old with 12k miles to have a completely new engine. I would be more okay with it if it was perhaps a little older with more miles.

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post #11 of 14 (permalink) Old 07-01-2016, 06:13 AM
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makes sense. but hopefully its be all settled, and youll be back running good in no time at all this way. compared to how some people chase one thing after another after another. for way to long.


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post #12 of 14 (permalink) Old 07-01-2016, 06:28 AM Thread Starter
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makes sense. but hopefully its be all settled, and youll be back running good in no time at all this way. compared to how some people chase one thing after another after another. for way to long.
Thanks. I really do miss driving it.

I might push for extended warranty after the new engine is in. I don't think that's unreasonable and it won't hurt to ask.
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post #13 of 14 (permalink) Old 04-19-2017, 08:36 AM
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I am having a very similar problem with my XT. I'm on a lease, and starting to look into ways to get this thing traded out. Three times with same issue-- no resolution.

Please update me on how you ended up handling your issue.

Thanks!
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post #14 of 14 (permalink) Old 04-19-2017, 07:03 PM Thread Starter
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not sure if this will help you..

after they replaced my engine in july, same light issue occurred again in september. got the same code (running rich). the dealer reset the code and gave me back my car. drove fine but then in november/december it happened again. i got fed up with it and traded it in for another car (not subaru). i owned the forester for 14 months and it spent maybe a total of 1-2 months in the subaru shop due to issues. i bought it brand new and it gave me soo much problems and issues in under just one year, i cant even imagine what would happen down the road once the factory warranty is up. i lost all confidence in subaru. good luck with yours.
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