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Old 01-02-2010, 12:33 PM   #16 (permalink)
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Originally Posted by valvestem View Post
I'd say it was the hot air against the extremely cold glass that caused the crack. Ever break a glass in the kitchen sink after rinsing with hot water and then putting in cold water? Answer: Many times.

The glasses in our house now are plastic, so it does not happen any more.
Yes, that's true. The hot air from the Forester is quite hot, something I am very pleased with since it gets quite cold in Alaska. It was -36 F. outside my home near North Pole when I got up this morning :)

But a way to remedy this sort of problem with automobile windshields is to have a thicker cushion of the silicone used during the installation. At least that's what I have been told by local shops.
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Old 01-05-2010, 09:06 AM   #17 (permalink)
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Originally Posted by RayinAlaska View Post
This windshield doesn't have a single chip nor scratch, and this crack was caused by the hot defrost-air as follows: Ambient temperature was around -21 degrees F, heat was set to maximum, heat direction was set to both defrost and cabin (one click from full defrost), approximately 30 minutes of highway driving, perhaps ten minutes of street driving, and the blower was set at 4 (maximum).

You don't have to believe my story if you don't want to, but it's true.

I believe you. I've seen it happen.
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Old 01-06-2010, 07:03 AM   #18 (permalink)
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Default Mee Too...

Yup we’ve had our share of new windshields in Subies. This is my real ONLY complaint about the brand.

Wife had a new 2007 Impreza SE…at 1800 miles she got hit by a stone thrown by a pickup coming in the opposite direction she was traveling…local road so under 35MPH. Windshield took the hit by the passenger wiper arm - middle point of arm - right above where the arm rests on the glass. A 6” crack immediately showed up and spread from lower black area beneath the wiper to ½ way up glass to run out past the end of windshield on the passenger side. Big “J” on its side. SO a few days later a reputable glass company replaced it. We carry the ZERO deductible on windshields per our choice. So no out of pocket. Yes the Impreza had the OEM Subaru Chip Guard/Deflector on the hood.

Few months ago we got her a 2010 Foz Premium and again had the OEM Subaru Chip Guard/Deflector installed on the hood by the dealer. AND at 1550 miles on the odometer she gets hit again by a stone thrown by an opposing vehicle and it this time just misses the metal post on the passenger side and hits the windshield. Again not highway…local road with lower speed limit. A crack formed at that point all the way up to the top of the glass to the roof. So we have the same company replace this one. Only difference is the Foz has the winter package where her Impreza didn’t. Guy who replaced the glass remembers us from a few years back. Says hey I remember you! FUNNY! Well not so much…luckily we kept the ZERO deductable on our Foz’s now for windshield replacements.

We have always drove GM prior to the Subies in 2007. Owned Impreza SE; Legacy LTD and now 2 different 2010 Foz’s…a Prm and LTD. All Subies have had the Hood Deflectors installed too. Most GM’s didn’t. But 2 windshields in 3 years? Never one in the MANY years while driving GM. Has to be the ANGLE or lack of angle in the Subies. I appreciate the cabin room Subies have per this design…but the same roads are driven…with the same neighborhood. We have not moved residence.

We always have had the windshield coverage while driving GM, just never had to use it. And I can remember plenty of times when I drove our GM’s and had things hit the glass. Only small chips - if that were noticed afterwards. And we never had them fixed and they never spread. Traded cars in all the time with chips in fact. No issues ever. Not sure what made me get the coverage from our insurance company - but BOY am I glad I did and did not skimp and drop it when we began driving Subies. Again we love the breed but its’ just very strange IMO.

Thanks for reading.
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Old 01-07-2010, 06:05 PM   #19 (permalink)
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My 2003 Saturn VUE had the windshield crack by the second month of ownership (December of 2002). I remember on the Saturn forums it seemed to be quite popular of a problem for early 2003 models. The dealer replaced it with new OEM glass. The VUE used to make creeking sounds when it came out of the garage and the sun would warm up the body panels (flexing??).

The VUE's windshield just cracked while on the highway after I went over an expansion joint. I think the dealer called it a stress crack. Perhaps there was not enough sealant used from the factory.

Never had a problem since it was replaced.
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Old 01-07-2010, 08:39 PM   #20 (permalink)
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In the interior of Alaska expect about one windshield per winter, regardless of which vehicle brand you drive. I mostly drive a Civic to work, around 48 miles round trip each day, and the "1-winsdshield per winter" is the norm. Now, if one drives in the town or city (not on the highways), then more than likely the windshield will make it for a few years.

In here there is no law requiring that cracked windshields be replaced, because it would take more than one windshield per winter. I just leave the cracked windshield in place until Spring. By then it has cracks and chips all over :)
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Old 01-08-2010, 06:37 AM   #21 (permalink)
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Originally Posted by RayinAlaska View Post
Well, I understand that this is an old thread but it may be of use to others in this forum. I was driving my 2009 Forester tonight, my wife sitting next to me, and the windshield made a loud "cracking" noise. A long crack appeared across the windshield all of the sudden. There was no traffic nor pedestrians whatsoever on the street. The crack appeared at perhaps four inches above the base of the windshield, and all the way across.

This windshield doesn't have a single chip nor scratch, and this crack was caused by the hot defrost-air as follows: Ambient temperature was around -21 degrees F, heat was set to maximum, heat direction was set to both defrost and cabin (one click from full defrost), approximately 30 minutes of highway driving, perhaps ten minutes of street driving, and the blower was set at 4 (maximum).

You don't have to believe my story if you don't want to, but it's true. I have full insurance coverage (insurance pays for the windshield), so I plan to wait until spring to have it replaced.
Assuming there is not a chip anywhere along the crack line, this is absolutely covered under your warranty, don't waste your money on insurance!

Subaru covers stress cracks on windshields. The deciding factor is they will look along the line for a chip. If no chip, you're good to go.

I delivered a '10 Legacy to a customer 2 weeks ago and 3 days after the girl bought it, she got a stress crack that started in the lower corner, and went up and right across the middle. Covered under warranty.

Then last week, I had a customer call me about the exact same thing on his '07 Certified Pre-Owned WRX that I sold him two months ago. Covered under warranty.

I wouldn't let that deter anyone reading this from buying a Subaru, but yes, it happens occasionally.

But please note this post if you have a stress crack and still have your Limited Mfr Warranty, don't waste your money!
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Old 01-08-2010, 08:28 AM   #22 (permalink)
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... I wouldn't let that deter anyone reading this from buying a Subaru, but yes, it happens occasionally...
And not just to Subaru.

The Element had so many cracked windshields from 2003-2005 that some owners engaged a law firm to gather data and bring a class action suit, which resulted in Honda agreeing to replace cracked windshields for 60K miles. Honda had an incentive to support the Element because the same model continues to be sold

The Scion xB had so many cracked windshields from 2004-2006 that the same firm was gearing up for another class action suit, but then not enough owners came forward, that xB was discontinued, and Toyota had no incentive to replace its windshields.
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Old 01-08-2010, 01:52 PM   #23 (permalink)
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Jared_N,

Under close examination of my Forester's windshield (used a flashlight), I found a very small chip at the end of the crack. The Forester's warranty won't cover it because it's not an stress crack, but my insurance company does. For small rock-caused chips, my insurance also covers several repair visits per year to a windshield specialist. Once the specialist takes care of it, one can't tell where the chip had been.
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Old 01-09-2010, 05:29 PM   #24 (permalink)
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Default Windshield cracked all across the bottom

had our 2010 Forester 2.5t Premium for 2 weeks the windshield cracked 3" inches from the bottom all the way across from pillar to pillar - dealer says "oh well these things happen" - anybody get the dealer or better yet Subaru to handle their cracked windshield?
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Old 01-09-2010, 05:57 PM   #25 (permalink)
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Quote:
Originally Posted by GMRO View Post
Yup we’ve had our share of new windshields in Subies. This is my real ONLY complaint about the brand.

Wife had a new 2007 Impreza SE…at 1800 miles she got hit by a stone thrown by a pickup coming in the opposite direction she was traveling…local road so under 35MPH. Windshield took the hit by the passenger wiper arm - middle point of arm - right above where the arm rests on the glass. A 6” crack immediately showed up and spread from lower black area beneath the wiper to ½ way up glass to run out past the end of windshield on the passenger side. Big “J” on its side. SO a few days later a reputable glass company replaced it. We carry the ZERO deductible on windshields per our choice. So no out of pocket. Yes the Impreza had the OEM Subaru Chip Guard/Deflector on the hood.

Few months ago we got her a 2010 Foz Premium and again had the OEM Subaru Chip Guard/Deflector installed on the hood by the dealer. AND at 1550 miles on the odometer she gets hit again by a stone thrown by an opposing vehicle and it this time just misses the metal post on the passenger side and hits the windshield. Again not highway…local road with lower speed limit. A crack formed at that point all the way up to the top of the glass to the roof. So we have the same company replace this one. Only difference is the Foz has the winter package where her Impreza didn’t. Guy who replaced the glass remembers us from a few years back. Says hey I remember you! FUNNY! Well not so much…luckily we kept the ZERO deductable on our Foz’s now for windshield replacements.

We have always drove GM prior to the Subies in 2007. Owned Impreza SE; Legacy LTD and now 2 different 2010 Foz’s…a Prm and LTD. All Subies have had the Hood Deflectors installed too. Most GM’s didn’t. But 2 windshields in 3 years? Never one in the MANY years while driving GM. Has to be the ANGLE or lack of angle in the Subies. I appreciate the cabin room Subies have per this design…but the same roads are driven…with the same neighborhood. We have not moved residence.

We always have had the windshield coverage while driving GM, just never had to use it. And I can remember plenty of times when I drove our GM’s and had things hit the glass. Only small chips - if that were noticed afterwards. And we never had them fixed and they never spread. Traded cars in all the time with chips in fact. No issues ever. Not sure what made me get the coverage from our insurance company - but BOY am I glad I did and did not skimp and drop it when we began driving Subies. Again we love the breed but its’ just very strange IMO.

Thanks for reading.
I saw a lot of what you said on the Jeep forums too when I owned a Jeep Liberty. i.e., that they were more susceptable to breaking from all manner of reasons.
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Old 01-09-2010, 06:16 PM   #26 (permalink)
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Default Comin up on my third windshield

We might be on to something here. I've had my 2009 Forester X Limited barely a year and I'm already coming up on my third windshield. I'm seriously thinking about investing in a plastic hood/bug shield to help divert debris/rocks/whatever away from the bottom of the windshield, where it's the weakest.

IMO, the windshield is weakest where the heater/de-icers are located, at the bottom, where the glass is thinnest. My first windshield cracked from a rock that hit at the base of the windshield. Second, the same. Both cracks spread like wild fire. The second time around, I got lucky...the crack is stretching across the bottom only, not obstructing my view.

I def plan to install a front bug/hood shield to help deflect everything away from the bottom of the windshield. And, I too will replace my second windshield after winter. This might prove to be kind of costly in the long run.

I hope this doesn't turn into to a Class Action lawsuit, like Element and Scion!
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Old 01-09-2010, 07:11 PM   #27 (permalink)
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Well, if there were going to be a class action lawsuit, it should have probably happened by now, as Subarus have been having thin windshields prone to cracking for at least a decade now. I think it is what it is.

The good news is, if it's still under warranty, it's fine, and if one's warranty has expired, Comprehensive coverage generally isn't expensive and are non-chargeable incidents on your insurance, so just keep a low or zero deductible, and the odd occasion when you need to file a claim, it's not so bad.
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Old 01-31-2010, 08:54 AM   #28 (permalink)
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Originally Posted by RayinAlaska View Post
Well, I understand that this is an old thread but it may be of use to others in this forum. I was driving my 2009 Forester tonight, my wife sitting next to me, and the windshield made a loud "cracking" noise. A long crack appeared across the windshield all of the sudden. There was no traffic nor pedestrians whatsoever on the street. The crack appeared at perhaps four inches above the base of the windshield, and all the way across.

This windshield doesn't have a single chip nor scratch, and this crack was caused by the hot defrost-air as follows: Ambient temperature was around -21 degrees F, heat was set to maximum, heat direction was set to both defrost and cabin (one click from full defrost), approximately 30 minutes of highway driving, perhaps ten minutes of street driving, and the blower was set at 4 (maximum).

You don't have to believe my story if you don't want to, but it's true. I have full insurance coverage (insurance pays for the windshield), so I plan to wait until spring to have it replaced.
The exaxt same thing happened when my girlfriend and I were sitting at a stop light on a really cold day.
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Old 01-31-2010, 04:24 PM   #29 (permalink)
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... the windshield is weakest where the heater/de-icers are located, at the bottom, where the glass is thinnest.... I hope this doesn't turn into to a Class Action lawsuit, like Element and Scion!
Why would windshield glass be made thinner at the bottom? That sounds like like an extra expense, and for what purpose?
Problems don't just turn into class action lawsuits. It takes a lot of expensive work by a law firm, with a good expectation of reimbursement. When they do happen, they are good for the owner. You should welcome ones that happen.
The Scion xB lawsuit did not happen because not enough owners with problems could be found before the car was discontinued.
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Old 02-04-2010, 09:35 PM   #30 (permalink)
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My windshield cracked as a result of the high defroster heat too. The dealer tried to blame it on an extremely small pit that only a fine tipped pen would catch (well below the drivers wiper). I have glass coverage so it will be replaced without cost to me but the dealer was very CYA about it, stating immediately that my VIN would be entered in the system and his determination would be noted, saying I could appeal to his boss if I wanted.

Not very sympathetic.

I was more disgusted by their attitude than the determination, it certainly could have been from a v. small pit. However, I have had many cars in my life, many with gigantic chips in the windshield and the defroster causing a heat imbalance never caused them to crack like this. To me this is normal service for a car in a colder climate, should I not be able to use the defroster if I get a rock chip?

Anyway, I'll go to them for my free oil changes and find a different dealer in the MPLS/StPaul area who is more in tune with their customers.

Anyone have any good experiences with service departments in MN?
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