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Old 12-31-2008, 08:13 AM   #1 (permalink)
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Default Ramsey Subaru, NJ

My wife, baby son and I went to Ramsey NJ Subaru on 12/30/08 at 1:30 PM to look for either a new or pre-owned Sub. The receptionist rolled her eyes when we asked for a salesman and when we got one, he had to be the worst ever. This guy never offered his name or to shake my hand. He got pissed when I asked for specific prices and mileages for the Foresters, Imprezas and Tribeccas in the used section. He told me they were all the same mileage and prices. I finally got sick of his attitude and told him if he wasn't interested in selling me a car that I would go to another dealer. He replied that I should if I didn't like his service.

I have heard that Subaru dealers can be jerks, but this topped it all. I'm 42 yrs old and never dealt with such a rude and unfriendly car dealer ever. Are all NJ places as bad as this? I would rather go out of state and be treated like a customer than an idiot.

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Old 12-31-2008, 08:25 AM   #2 (permalink)
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I believe that there are some nice subaru dealers on the forum that will help you out.

I hate when I run into dealers like that..
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Old 12-31-2008, 08:29 AM   #3 (permalink)
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I bought 1 Subaru there, and they are in my backyard ( less than 1 mile from my house ). I will never go there even for parts. I would also stay away from Bill Kolb in Orangeburg, no matter how good their deals seem. ( my own experience from both places )

Go to Oradell and see Liberty Subaru. They are excellent and have a great service Dept. Russ in parts been there since the mid 80's and Bob the service manager just as long. How many dealerships can attest to that.
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Old 12-31-2008, 08:39 AM   #4 (permalink)
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Wow - I am sorry to hear that! I have had good luck just into NY at Bill Kolb Subaru - they are one of the largest used Subaru dealers in the country. Who knows maybe complain to Subaru of America and they will throw something your way?

Ferret I have had nothing but great experiences at Bill Kolb - sorry to hear that you had problems from there. We bought the B9 from them and I have both had work done there.

Good Luck,

Jesse
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Old 12-31-2008, 08:43 AM   #5 (permalink)
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Wow!

That really bites. We used to live in NJ and were treated very well by Flemington Subaru although I heard that Liberty is also good........have heard some not too good stuff about Lynn Subaru, though.

Happy New Year!!

Steve
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Old 12-31-2008, 08:58 AM   #6 (permalink)
 
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It goes to show that some people judge too quickly. And most people who do that are bitter and need a life lesson. I had a salesman do that to me once, then I came back with my new more expensive car and showed him what he missed out on.
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Old 12-31-2008, 09:04 AM   #7 (permalink)
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Quote:
Originally Posted by audiomacgyver View Post
Ferret I have had nothing but great experiences at Bill Kolb - sorry to hear that you had problems from there. We bought the B9 from them and I have both had work done there.
There were threads about mine and other's expreiences with Kolb. Like all things, you may have had good service and been treated well. Some of us have not. Liberty has always done well by me.

Bill Kolb

bill kolb experiences?
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Old 12-31-2008, 09:15 AM   #8 (permalink)
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Tell them, if Subaru is anything like my company they take stuff like this very seriously and don't screw around:

---------------------
If you prefer to personally speak to a Subaru representative, please check the hours of operation and call our customer service number below.

Customer Service: 1-800-SUBARU3 (1-800-782-2783)
Hours of Operation: 8:30 a.m. - 7:00 p.m. (EST) Monday through Thursday
10:30 a.m. - 5:00 p.m. (EST) Friday

Written correspondence can be sent to:

Subaru of America, Inc.
Subaru Plaza
P.O. Box 6000
Cherry Hill, NJ 08034-6000
Attn: Customer/Dealer Services
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Old 12-31-2008, 09:20 AM   #9 (permalink)
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^^^Very true, with today's economy no manufacture wants to loose a sale.
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Old 12-31-2008, 09:38 AM   #10 (permalink)
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Quote:
Originally Posted by ferret View Post
There were threads about mine and other's expreiences with Kolb. Like all things, you may have had good service and been treated well. Some of us have not. Liberty has always done well by me.

Bill Kolb

bill kolb experiences?
I've only had great experience with Bill Kolb. I can't speak on behalf of their service department, but their sales team is top notch and eager to sell (not big on dealing but the prices are already good) I've only dealt with a few Subaru dealerships service departments and 2/3 of them sucked. They didn't want to take the 23 year old seriously even though he was driving a brand new FSXT...
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Old 12-31-2008, 10:27 AM   #11 (permalink)
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Quote:
Originally Posted by ferret View Post
There were threads about mine and other's expreiences with Kolb. Like all things, you may have had good service and been treated well. Some of us have not. Liberty has always done well by me.

Bill Kolb

bill kolb experiences?
Is this the same Bill Kolb dealership in Rockland County, NY? Just curious, as that's where the previous owner of mine bought his. I'm told that my vehicle was one of a number that somehow got very dusty during transit to the dealer and even though there was nothing wrong with it, it was sold at less than normal prices and was a great deal. Not sure why a little dust is so bad, but the vehicle's great. :)

-ste
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Old 12-31-2008, 11:06 AM   #12 (permalink)
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I would definitely write SOA about the rude people.
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Old 12-31-2008, 11:36 AM   #13 (permalink)
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Thanks for the tips, I wrote Subaru and got a typical public relations response. I will try the dealers mentioned, but Bill Kolb has a terrible reputation. Think the state of NY is suing them for fraud.
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Old 12-31-2008, 02:27 PM   #14 (permalink)
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We bought our 'beca from ramsey and had good enough service. They tried to weasel in a couple of bs charges, so I weaseled in a lower price on the warranty, break even overall. Great price.

A lot of guys on nasioc rave about wayne subaru, but the 2 times we have been looking their incentory was pretty limited.

We bought our '02 forester from liberty subaru a couple years back. All the salespeople were busy, so the finance manager was our "sales guy". I was happy because I could haggle with the $ boss right away. I went in knowing what was going to be a good deal and his first offer was better. Still haggled a little bit for tires, minor service, etc, but was overall very pleased with my experience.

If you are willing to make the trip, I am friends with a couple of the guys at feder's subaru in middletown. I can promise you good service. If you want their info, drop me a pm.
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Old 12-31-2008, 02:49 PM   #15 (permalink)
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I wasn't a fan of that dealership either. I would be pissed too but in that area, you can just go to another one. They forget that.
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