Hi.. New member in Christchurch looking at trading for a 2012 Forester from the local agents. Hope to find a demo with low ks.
I had been looking at a Rav 4 but now changing my mind. I like the Forester shape plus the asking prices are reasonable. I have heard the odd horror stories about subaru's expensive servicing. Anything that I should watch out for.
I live in an outer suburb of Perth, Western Australia; the city (overall) is probably more like the population of Auckland, rather than Christchurch (especially with recent events).
In Perth, are several Subaru distributorships.
I have found the prices charged for servicing, and, the quality of servicing, by the distributorships, to vary considerably, and I encountered one that was downright dangerous, with that distributorship's absence of quality in servicing.
No standards in either quality or pricing, of Subaru servicing, appear to exist in Western Australia, if not Australia.
And, with the state parliament here, having a contempt for road safety, we have no mandatory regular roadworthiness testing for motor vehicles.
The car was not roadworthy, and should not had been returned to me in the condition that it was, to drive at all, especially after the money that I had paid for the particular work done on the car.
The best quality of servicing, and, the best pricing for servicing; both, together, I had found to be provided by a Subaru mechanic who was working at a Subaru wreckers (/provider of used and new parts) that also provides vehicle servicing. He was brilliant, but, unfortunately, as in life, he moved on, and the operation of that business, changed a bit ( amongst other things, used tyres sold there, cost more than the new Michelin tyres that I had put on my Forester, which was sold to me with different brands and tread patterns, of tyres). That mechanic had worked on my 1995 Liberty station wagon, until it got written off in a collision with a pickup that hit the Liberty at high speed, just in front of the driver's door, at an intersection (not the fault at all, of my car).
A single example (of many examples) is shown by the text from a message sent to me in reply to an important query that I made to a Subaru distributorship in Perth, that I had been using for servicing;
Subject: Not read: Query about Subaru Forester recall
Your message was deleted without being read on Wednesday, February 29, 2012 7:57:23 AM (GMT+08:00) Perth.
Those are examples of the lack of quality of service from two of the Subaru distributorships in Perth, Western Australia.
After all of that, I think that the bottom line is that from my experience here, the quality and pricing of serving, can vary, and you would hopefully find from trial and error, a good enough dealer, to work on a Subaru for you.
It might be worth you asking existing Subaru owners, that you may encounter around Christchurch, about their experience with servicing at Subaru dealers there. The Subaru dealers there, may have adequate quality control, and provide decent levels of service.
I have no idea of how many Subaru dealerships there are, in and around Christchurch, or, whether they are reliable, but, ideally, if they are accredited Warrant of Fitness examiners (or whatever the appropriate term is), their quality of servicing should be good enough. I am aware that the NZ accreditation of Warrant of Fitness examiners, has had problems, but, it is an indicator, that is better than nothing, even if it had been abused.
Here, the proverb "You get what you pay for", does not apply to Subaru dealerships.
I think, also, that, even if servicing a Subaru, costs a bit more than servicing other brands, the justification (or otherwise), may depend on your perception of the Subaru vehicle.
I wanted a Subaru (when I bought the Liberty, and, then, when I regrettably had to replace it, when I was seeking a replacement vehicle), for the continuous all wheel drive, for the safety that represents to me.
So, even if the servicing costs a bit more (as long as it is done properly), providing the vehicle runs as it should (and, mine does not, now using about 1.2 litres of coolant per 1000km of relatively sedate on-road only driving), I find it acceptable, providing the costs are not too excessive, as I feel (relatively) safer, for owning and driving a Subaru.