Man that lady at the glass place was a giant *****. she went and asked the tech about my car and he screamed ‘they’re lying’. Um ya, because my weather stripping is just coming off of its own free will.
She wasn’t happy with the job, but she refused to give me my money back OR let me take it to my own body guy. They will only fix it if a body guy they use is allowed to fix it first and if I’m not happy with it, then I can take it to someone. There is legal language on the back of the bill/estimate thing that states they have a 'right' to do this, so basically I have no choice on that one.
She also has to “check with Sonia’ about them using my weather stripping and then charging me for it. I told her my husband was standing IN THEIR SHOP and she said IN THE BACK? And I said yes. She didn’t seem to like that. Apparently they don’t want people to know when they’re overcharging or screwing something up. She kept saying the same thing the other girl did "We stand behind our work."
I finally told her, "I REALLY wish you guys would stop repeating that stupid line when I am standing her with a 10 point list of stuff this tech ****ed up. He damaged my car and let me drive up with an unsafe windshield. If I really wanted to be a hardass i would call my insurance and credit card company. You have one chance to fix this, and if you don't, I won't be even remotely nice anymore."
So I'm going back tomorrow at 4:30. I had "icey" face on this time. Tomorrow if its not right, I will be unglued.
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Meg
2007 WRB XT Sport Auto
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